liability issue

[Chocolate Muffin's]

So if you shipped someone a snake, it was left on their doorstep on the date you said it should be there and they didn't bother to check to see if it arrived: your stance is tough noogies?

I just feel like from an ethical perspective, the buyer has an obligation as the owner of that animal to ensure that he/she is available upon arrival of the package. When I had my snake delivered, I tracked it directly online from doorstep to doorstep. It's a live animal and its part of responsible pet ownership to ensure the animal arrives safely and in good health. The owner should of been on the lookout since they knew it was coming that day, don't you think?

You shipped the product as agreed, in the manner agreed, in the time frame agreed - how and why are you responsible if they recipient didn't keep an eye out for the package or the shipper mishandled the delivery?