If I ordered a snake online and received a DOA I would immediately take a picture and contact you. We live in a day and age where even if you dont own a camera phone, either a family member or friend does. They sell cheap digital cameras at ANY drug store these days. Also, where I live right now the heat is brutal, I wouldnt ship anything or order anything this week. Like Deborah says, I wouldnt do anything until I received proof.