What industry do you dispatch in?

I recently went to a concrete convention and my BF and I sat down at a demonstration for this cool dispatching aid. He boasted how dispatchers are SO important and SO stressed, and that this program would takes loads of stress off them. It was a cool demonstration, but for someone who's not a dispatcher... It was incredibly boring. Lol. But we got a free pocket knife at the end with the companies logo on it! Yay for free knives!