Don't handle the snake if it is in blue or shedding. Also wait 4 or 5 days after feeding. Otherwise just reach in and grab the snake. It can't hurt you. If it does bite don't jerk you can damage the teeth. Don't use gloves, there just is no need. If the snake bites and gets fabric stuck in it's teeth you could cause damage. Is there a hide on the cool end and warm end? Is the heat correct? I ask because if there isn't it can stress the snake out and make it ornery.