I can get you some pics asap but i wouldnt do that im sure you seen my video but mine used to never use her hide... Then when i caught her on the hot side i would take her hide and place it over her and she got used it it.
Wait so are you using a tub or a tank... If you are using a tub i highly recommend it because it keeps heat and humidity in awesome... I had a 40 gallon breeder tank that i used to use and man was it a pain to constantly check temps all the time and check humidity ( especially she went into shed then i had to check it like everyday). With a tub i think i may check the heat once a week if that just to make sure the ranco is working right plus my basement is really cold. Any other question shoot me a PM... Im going through a RI problem right now so vet bills are getting pricey but i can help you out anytime man let me know.