Did you call Rich? He's a pro at trouble shooting his products - I would think that would be your first step.........he'll know what's wrong with it BEFORE you finish your sentence!
Yeah i was going to suggest this first and foremost but forgot Rich's name . They are actually located about and hour and a half from me, but their customer service is top notch and i know he would help solve the problem if not fix it.
6.5.15 Animals
1.2 Pomeranian's
0.1.15 Tropical Fish 2.2 Snakes:
0.1 2009 100% Het Piebald
0.1 Normal
1.0 Green Tree Python
1.0 Brazilian Rainbow Boa