Adam at 8ball

[snakecharmer3638]

Adam's customer service is top notch...he is working really hard behind the scences to assure your rights to be able to keep your animals. Give him a little time and when you do talk to him thank him for all he is doing for all of us!!

I admit I have never dealt with Adam, but from what I have seen of him here on this forum and some of his videos that I have watched, he appears to be a top notch guy who knows what he is doing. All I'm saying is that you have two people in this thread that have said they had trouble trying to make contact with him to do a business transaction. And It's not like they tried to call him on Friday and then got impatient on Monday. There are people that have never dealt with him, and don't know that he is out fighting the good fight. And it does not take long to set up a draft e-mail explaining why you are busy and then taking a second to reply to potential customers.

[Soterios]

Patience please.

In case you were unaware, in addition to making lovely snakes, Adam is also responsible for making thunder and lightning. That's a full time job folks.

Worth waiting for.

[twistedtails]

You know a smart business owner would have someone they trust answering phone calls and emails if they are not able to. I don't care who you are, it is not good business practice to ignore customers for whatever reason. The president is a very busy man and at the very least you can get his secretary. I myself tried to contact Adam(numerous occasions) on a couple of animals that were listed on his site and recieved no calls or emails back. I had large sum of cash to spend to top it off. To be completely honest, I'll never call him back either. It won't hurt his sales I'm sure but will save me the hastle of trying to get a hold of him if things go wrong. This is my personal opinion and my personal experience. For those of you who have had great experiences, I'm happy for you. Mine has not been pleasant.

[catawhat75]

And when you find out what he has been working on, you will feel like an ass for making such assumptions.

[twistedtails]

And when you find out what he has been working on, you will feel like an ass for making such assumptions.

I'm pretty sure I have an idea he is working on. Still deosn't warrant not calling your customers back.

[twistedtails]

For the record my statements aren't assumptions. I did not assume I called him, nor am I assuming he should have somebody answering his phone calls if he is not going do it himself. I sell products on a daily basis, regardless of what is going on I answer the phone. If I'm busy I will take a message or return calls from my voicemail. Why advertise inquire on a product if you are not willing to answer the inquiries? I'm just saying.

[catawhat75]

Ok, I get what you are saying. However, most of us here know Adam and know him pretty well. We know from first hand experience that his not returning calls is NOT the norm. We have explained what we know, how we know it etc. If you want to cross off one of the hands down best guys in this business due to your experiences, do so. I for one will not, based on MY experience as well as dozens of others. God forbid you have a great reputation and something happens where someone doesn't think you are fast enough and they post about your poor service skills.

I know from the horses mouth what is going on, and I am so very thankful to people like Adam. Words cannot express how much I appreciate him. For his taking time to talk to me, walk me though worries, discuss different view points, working on his projects and just being a friend. I am blessed to have someone like him who I can turn to.

Also, as a business owner myself, I cannot say that there haven't been times where I haven't been as prompt as I should have been. My loyal clients understand LIFE HAPPENS SOMETIMES! Sometimes, you have to decide what is the most important thing at that time. It is a balancing act and I for one WILL NOT FAULT someone who is 99% of the time the best in the business for customer service.

[cinderbird]

Adam is probably one of the busiest people i know. Every time i talk to him he's got another 3 projects going on, in addition to 15 other things.

Toss him another PM and he'll most likely get back to you after Tinley if he's there. Its a big show weekend, i'm sure he'll get back to you if he sees new mail/pm/whatever from you.

[twistedtails]

I have read many stories of Adam selling some excellent animals and some great customer service stories also. I'm sure he is an excellent guy! I figured that I would share my experiences with the OP who is also having a difficult time getting a hold of him. If I were at a show and seen Adam there, I might buy something from him. I just hate playing phone tag(I don't mind playing it actually as long as I have an opponent). I also am grateful for all the behind the scenes work that some of the big breeders are doing when it comes to all this legislation. My hat is off to them.

[recycling goddess]

We know from first hand experience that his not returning calls is NOT the norm. We have explained what we know, how we know it etc. If you want to cross off one of the hands down best guys in this business due to your experiences, do so. I for one will not, based on MY experience as well as dozens of others. God forbid you have a great reputation and something happens where someone doesn't think you are fast enough and they post about your poor service skills.

Just thought I'd chime in here. Just because your experience has been positive does not mean everyone else's has been. No one is perfect and surprisingly... Adam is not a God. *shocked face!*

Twisted Tails did not have a positive experience with Adam and neither have I. Does that make us wrong somehow? No it doesn't. It means that our experience was not like yours. Period.

So give TT a break here... they are simply sharing and isn't this forum what that's all about? Cause the "Adam can do no wrong simply because he's Adam" mentality that many here have doesn't mean it's the truth. It could be... perhaps... that those of us who have a negative experience with him don't share it because of this mentality.

Which I personally think is kinda sad. Heaven forbid anyone talk negative about Adam...