Adam at 8ball

[FatBoy]

Communication is everything when it comes to good business. I know people get busy and have other things going on. But one should at least shoot back an e-mail saying "I got your e-mail and your business is very important to me. I am very busy (doing whatever) and I will get back to you as soon as I can."

Doesn't take long.

Adam's customer service is top notch...he is working really hard behind the scences to assure your rights to be able to keep your animals. Give him a little time and when you do talk to him thank him for all he is doing for all of us!!

[snakecharmer3638]

Adam's customer service is top notch...he is working really hard behind the scences to assure your rights to be able to keep your animals. Give him a little time and when you do talk to him thank him for all he is doing for all of us!!

I admit I have never dealt with Adam, but from what I have seen of him here on this forum and some of his videos that I have watched, he appears to be a top notch guy who knows what he is doing. All I'm saying is that you have two people in this thread that have said they had trouble trying to make contact with him to do a business transaction. And It's not like they tried to call him on Friday and then got impatient on Monday. There are people that have never dealt with him, and don't know that he is out fighting the good fight. And it does not take long to set up a draft e-mail explaining why you are busy and then taking a second to reply to potential customers.

[Soterios]

Patience please.

In case you were unaware, in addition to making lovely snakes, Adam is also responsible for making thunder and lightning. That's a full time job folks.

Worth waiting for.

[twistedtails]

You know a smart business owner would have someone they trust answering phone calls and emails if they are not able to. I don't care who you are, it is not good business practice to ignore customers for whatever reason. The president is a very busy man and at the very least you can get his secretary. I myself tried to contact Adam(numerous occasions) on a couple of animals that were listed on his site and recieved no calls or emails back. I had large sum of cash to spend to top it off. To be completely honest, I'll never call him back either. It won't hurt his sales I'm sure but will save me the hastle of trying to get a hold of him if things go wrong. This is my personal opinion and my personal experience. For those of you who have had great experiences, I'm happy for you. Mine has not been pleasant.

[catawhat75]

And when you find out what he has been working on, you will feel like an ass for making such assumptions.

[twistedtails]

And when you find out what he has been working on, you will feel like an ass for making such assumptions.

I'm pretty sure I have an idea he is working on. Still deosn't warrant not calling your customers back.

[twistedtails]

For the record my statements aren't assumptions. I did not assume I called him, nor am I assuming he should have somebody answering his phone calls if he is not going do it himself. I sell products on a daily basis, regardless of what is going on I answer the phone. If I'm busy I will take a message or return calls from my voicemail. Why advertise inquire on a product if you are not willing to answer the inquiries? I'm just saying.

[joshthaxton]

Wow, I didn't know this thread was still going on. I have since gotten back in touch w/ Adam from 8 ball. He's a great guy and I look forward to doing business with him. I can be patient I just wasn't sure if he had changed phone numbers or anything.