Ok, I get what you are saying. However, most of us here know Adam and know him pretty well. We know from first hand experience that his not returning calls is NOT the norm. We have explained what we know, how we know it etc. If you want to cross off one of the hands down best guys in this business due to your experiences, do so. I for one will not, based on MY experience as well as dozens of others. God forbid you have a great reputation and something happens where someone doesn't think you are fast enough and they post about your poor service skills.

I know from the horses mouth what is going on, and I am so very thankful to people like Adam. Words cannot express how much I appreciate him. For his taking time to talk to me, walk me though worries, discuss different view points, working on his projects and just being a friend. I am blessed to have someone like him who I can turn to.

Also, as a business owner myself, I cannot say that there haven't been times where I haven't been as prompt as I should have been. My loyal clients understand LIFE HAPPENS SOMETIMES! Sometimes, you have to decide what is the most important thing at that time. It is a balancing act and I for one WILL NOT FAULT someone who is 99% of the time the best in the business for customer service.