Yep, that's the place. I won't even go there anymore, even though his feeders are cheaper than Discount Pets. They shut the store down for the entire first week of August, during that week Snickets wouldn't eat, I called them and left a message. Big surprise, they never called me back. Not even after they were open again to even check if she had made it. I utterly despise that place.
IMO, if you continue to have feeding problems, separate at least the one that's not eating to see if that's the problem. You can take the snakes to the serpentarium to have them sex them, but then again I wouldn't really trust anyone except for Bill.