No excuse at all, you asked and I told the truth as I have the whole time. It was 94 degrees inside and hotter outside, if the snake had been DOA from the extreme temps and Trevor would have wanted his money back eventhough I don't guarantee live arrival if you decide you still want the animal shipped and my/your temps are over 90 degrees and like I said, the snake wasn't out in the box with a little bit of paper like in the pic.
Then how was the snake? You keep saying its "not like in the pic".. but how was it?