Quote Originally Posted by starmom View Post
Do you guys believe that simply emailing one time is all you are responsible for doing in order to get a snake that you really want??? Boy, not me; I'm much more proactive than that and sometimes emails get overlooked or lost in the ether!!
I also understand that it is sometimes the responsibility of the consumer to inquire more than once...don't cha think?!
If they have an ad that only has an email to contact them, I completely expect them to get back to me when I email them the same morning they put the add up. And if I call them in addition to sending an email, I expect them to either answer the phone at some point during the day, or at least have some kind of message that let's me know I'm calling the correct number. They should be proactive in making sales. As a customer, I don't think I should have to spend a lot of my time hunting people down to give them my money. I'd rather spend that time hunting for someone who will give me proper customer service and take the time to make me feel good about sending them one or two, or three weeks worth of my paychecks.