I bought my first ball from a breeder at an expo, whose advice to me when my snake wouldn't eat was "well, just slap him in the face with it until he gets pissed off and eats it!"

This time around, I wanted to go with a reputable dealer who I had researched thoroughly before buying. I have read mixed reviews about Bob Clark's customer service, but I read excellent things about his animals so I decided to purchase a baby banana from him today. I tried emailing him twice to no avail.. and I finally gave up and just ordered one off his website. I got no confirmation email.. no email at all.. just a shipping notice about 3 hours later.
I tried calling him with the number listed on his website multiple times with no answer.

Now, I have never ordered online before but other breeders I had questions for responded right away and were very helpful. Should I be nervous? I took the morning off from work tomorrow to be here when he arrived to make sure all was well. Now I am nervous in the event that not all is well, I have no proof of purchase or anything and no communication with the breeder. Is this usually how it goes?