Customer Service / BHB
Ok, I've been watching Brian (BHB) show for about 4 years now. I've decided I actually have the cash to start into the hobby (little bit more expensive for me considering I have to buy everything else it will need).
Anyway, over the past 4 months now I have yet to get any kind of response from them regarding just a couple questions, high res photo, etc etc.
I filled out their website contact form trying to get some help (form said it was successfully sent each time). I messaged them 3-4 times over the past 4 months and have yet to get any kind of message back from anyone at BHB. A week ago at this point I decided to go another route by getting 2 separate email addresses for them (one was labeled for questions, one was labeled for sales) and emailed them directly from my personal email address rather than using the website contact form. Another week has now passed, and I STILL HAVE NOT GOTTEN ABSOLUTELY ANY FORM OF CUSTOMER SERVICE. Absolutely nothing.
The only reason I'm still trying to get anything from them is because I just enjoyed the SnakeBytes show for so long now I thought I'd be nice to get something from a breeder that turned me onto the hobby to begin with.
My question is ...
Has anyone here heard of or had this problem?
Does anyone have any advice on how to get in contact with them?
I mean, I want to give them money. That's usually a decent motivator to provide any kind of customer service.
Any advice, help would be greatly appreciated.
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