A while back, I saved up quite a bit of money to get my male BP a better terrarium. On the 20th of September, I ordered a BoaphilePlastics 421D. Two weeks passed without shipping notification. I called the number on his website, and he told me that they were in the middle of a shop change and that I'd have to wait four to six weeks before the "shop move" would be compete.

I awaited a shipping notification, checking my e-mail daily. Having waited five weeks (total wait time of 7 weeks now), I once again called The Boaphile (Jeff Ronne Sr.); not once up to this point did he call or e-mail me for any further updates. When I spoke to him again, he told me that the "shop move" was nearly done and that my $350 cage would be shipped no later than Friday, November 20th. When Friday came around, I didn't receive a shipping notification, call, or e-mail. Nothing.

I called him once again Monday, November 23rd, but there was no answer. Over the course of an hour and a half, I called a total of 8 times in an attempt to determine where my item was. Frustrated, I opened a case through PayPal requesting either a full refund or compensation for the two months I had, up to this point, waited.

In a matter of a few hours, Ronne quickly issued a full refund. I find it ironic how quickly he did so.

Not once, from the time of my purchase to the time of the refund, did Ronne contact me to supply updates, I had to call him just to receive yet another excuse, not once did I receive any form of apology.