Ball Python Shipment arrived...PLEASE HELP

[vangarret2000]

I have a company and believe me, when there is a fire, I am the one that puts it out. I have a roofing company. If a customer calls and says they have a leak I call them immediately. Many times I have tarped a roof, in the rain, in the middle of the night. That is just part of customer service. I have nothing against Brian. I love watching his videos and admire the business he has built. I also know that we have only heard one side of the story. If the op was lying, I would have already been on here defending myself. I know Brian is very busy, but I'm sure he cares about the reputation of HIS company. All I'm saying is I would have put this fire out 10 days ago, before it turned into a BOI like thread...

Even in the best of conditions a reptile can still be delivered ill or dead. Although it's not recommended to ship in cold weather I know it is done and can be done successfully if handled properly. There is always a risk in shipping live animals even if done with the best possible care. The animal arrived in poor condition but I don't think that is were they went wrong. Many things can go wrong within a company. It's how they handle/fix the error that reflects on them. Like you stated with your work, if something goes wrong it should be rectified quickly and properly. No matter how busy someone is they need to make time to fix a problem/complaint. Not doing so is were a company goes wrong. Having issues won't necessarily give your company a bad name, but not handling them properly will.