Quote Originally Posted by Crawly's Mom View Post
As I said before, I understand this is a large company. I even know there are people who may be afraid to handle animals there or who do not know everything they should about caring for them. My issue is that as a manager of a petstore that you should be capable of managing your fear and at least being able to move an animal so a customer can see it.

Telling a customer to get up on a ladder and reach into a tank of snakes because you are too afraid to do it yourself is not okay. If for no other reason than the risk involved in that one action. If you go to Home Depot and try to climb one of their ladders to take down a product I guarantee you they will tell you to get down, in fact they have signs on those ladders that say do not climb. It is a liability to the company. My judgement is of that individual for not being capable enough to do her job without being a risk to the company and her customers.

If I or someone else who she had done the same to either fell from the ladder or was bitten then they or I would have a right to sue the company. That is an error on the managers part, I do not care who you are or how you view it, that is a flaw.
Vent about the ladder all you want - if it makes you feel better about it.

Just don't go down that road...........you know the one that includes typecasting everyone who works at a Petco..........