Yeah, maybe some proof of how they were rude to you is in order.
I have never dealt with Markus Jane before, but I have dealt with BHB a lot. Like others have said, Brian is a busy man and can be very hard to get a hold of. But I have never gotten even a remote vibe of rudeness from either him, nor any of his employee's I have talked to. Not only that, but when I visited him in June, I was there for at least 5 hours at least. He answered questions of all sorts, let my see any snake I wanted (Except Sunshine, she was in shed), and hell, I even got to see Satan.

Have they been rude to you on multiple occasions, or did you just catch them on an off day and felt the need to complain about it?