Quote Originally Posted by Orijin0XazN View Post
From: Timm Smith <gunthereye@aim.com>
To: Thanh Lam <thanhdlam1985@yahoo.com>
Sent: Saturday, October 1, 2011 1:06 PM
Subject: Re: Notification of payment received

Honestly, after having reviewed my image, I clearly can see that your animal had it's eye open. On it's right side. Even if you send me an image of the animal with it's right eye closed, I won't be able to proceed with any refund or further discussion. I politely request that you do not contact me further. I do apologize that you are not pleased with our animals, so please do not purchase from us in the future. Enjoy your tortoise.
Thank You,
Timm Smith
That is inexcusably bad customer service.