Sent a shipment out Wednesday night, to arrive by 10:30am Thursday.

Customer works at a hotel, had shipment sent there.

10:30 rolls around, no delivery updates.

Text customer at 10:37am to ask if he's seen any sign of the Fedex truck. Nothing.

Customer texts at 10:47am, truck just pulled up 1 or 2 minutes ago.

Package is safe and sound, snake is good, all is well.

Get delivery alert e-mail @ 10:52am. States package delivered at 10:29am.


Fedex does have an on-time guarantee, 60 seconds late and you are owed a refund. Normally, I wouldn't make a big deal of it being 15 minutes late, but this is a blatant lie. The package was scanned in 15 minutes prior to the truck even arriving. Called my rep, she said the only thing they have to go off of is the time it was scanned and signed for and that the driver cannot manipulate the time.

I basically told her, somehow, the time was manipulated. She repeatedly assures me this cannot be done, but she's wrong.

I really don't care about the refund, its a matter of principle. The package was not on time, yet they have manipulated something to say that it was. I'm sure late delivery reflects poorly on the driver and I'm sure they have ways of avoiding it. But to say it was signed for by the hotel at 10:29 when my customer watched the truck pull up 15 minutes later just demonstrates a total lack of integrity.

At least the snake is safe and sound and my customer was happy. I don't fault Fedex here, the driver is just cutting corners.

Now I have the choice of escalating it since my rep said her hands are tied, or letting it go. Its really not worth the hassle in many ways, I doubt anyone would ever truly listen regardless.