Yeah the company I got my roaches from a while back is awesome. The first time I ordered 1k all were alive, the second time, maybe 200-300 died, no big deal though, they do a couple 100 over count to be safe. I e-mailed just to let them know, and they gave me a full 1k roaches back a couple days later. I am in Alaska and I thought that was totally cool of them.