Communication is everything when it comes to good business. I know people get busy and have other things going on. But one should at least shoot back an e-mail saying "I got your e-mail and your business is very important to me. I am very busy (doing whatever) and I will get back to you as soon as I can."
Doesn't take long.
Adam's customer service is top notch...he is working really hard behind the scences to assure your rights to be able to keep your animals. Give him a little time and when you do talk to him thank him for all he is doing for all of us!!