At this point, I think this thread is moot. The fact that Matt is avoiding the issue is plenty enough for me. As far as I'm concerned, you can stick a fork in him.
Thank you, Trevor, for posting this as a warning to others. I hope you get your money back, though I think the possibility is slim. I also hope the snake gets better... she really is a beauty, and it's sad to think she was kept in such a state.