Snake was shipped yesterday, scheduled to arrive today by 4:30. No delivery at 4:30. FedEx website seems to say that residential deliveries can go to 8pm. Huh? ...Whatever. Tracking showed an early am scan into Memphis, it didn't show a scan for anything OUT of Memphis until late afternoon, but sometimes the scans have been mis-matched, so I wasn't that concerned. At 5:30, there is a scan for arrival at facility at El Paso. OK, if they are still planning to deliver tonight, they might get here by 8pm, depending.

Past 8pm, still no snake. Last time I had an issue, FedEx had an option for an immediate live chat with an actual person, and the issue was resolved. Immediately.

No live chat, anymore. I got endless forms, and the wording was confusing - the terms don't always quite match. Endless questions, Submit button, Error....

$65 is a good deal when it works.
If they can't make it work, they shouldn't take my money.
Hope the snake is still ok.
This may be the last time I buy an animal long-distance.