Jon Levey of Jon's Jungle buy with caution

Let me first say I bought a healthy and beautiful Ivory Female BP from Jon Levey, owner of Jon's Jungles.

This BOI post isn't for the animal; It is for the Customer service, Bad communication, and shipping( or lack of).

First off always establish a email paper trail with any dealings of a business nature because most of this deal was carried out over the phone which can be hard to convey if a problem such as this arises.

On Saturday, April the 4th, I contacted Jon about a female Ivory that he had listed on his then incomplete website. He asked me the price on his site. I pulled up the site and gave him the price which was $1150. He said He would contact me Sunday or Monday with the price shipped.

Come Monday I hadn't heard from him and not wanting to have my wife say that "we better not spend the money", I called Jon and asked him if he had made a decision on the Ivory. He said he would cut me a deal and do it for $1100 shipped.. I said thanks and asked what his Paypal was, he then asked me if I banked with BofA. I said yes, he said it would get to him quicker if I just transfer the money to his account. Because I wanted to receive the Ivory as quickly as possible, I agreed to do the transfer.

So on Monday, April the 6th, I transferred over 1000 and 100( BofA only allows transfers of 1000 at a time). He then called me at 1108 a.m. on Tuesday April the 7th to let me know that my deposit was transferred into his account. I then asked him if he was going to ship out on Tuesday the April 7th for a Wednesday April 8th delivery. He said he would try, and then told me that he was looking at his site and that the price on his site said 1200! I immediately went to his site and saw that not only did it say 1200, but his site was completed at this time.

I told him what I saw and that it didn't say 1200, but I said I would pay the 50 difference. Jon said no don't send any money because it may have been his mistake and that it wouldn't dictate whether he was going to ship on Tuesday April the 7th or not. He said he would call me a bit later.

I called Jon at 1029 a.m. on Wednesday April the 8th and left a msg asking if he was going to ship on Wednesday for Thursday delivery. He said he was pretty busy and would be heading out of town and wouldn't be back until late on Friday April the 10th and he didn't want trust an employee to ship it out so he would just ship on Monday April the 13th for a Tuesday April 14th delivery.

I told him that this was fine but I wanted the snake shipped no later than Monday. I called Jon on Monday at 1018a.m. to make sure he was shipping out that day, no answer so I left a msg asking if he was going to ship.

At 1042 a.m. I received a text msg from Jon stating "Be home tonight, ship Tuesday for Wednesday. Bad cell reception call you later". Still trying to be polite I sent one back saying " Thanks Jon can you shoot me over a photo of her on a scale, just for my records. Also is she a in house animal or did you have to wait for her to arrive from a supplier. Just trying to justify the delay with my wife, keep me post Jon".

At 1112 a.m. I received a text from Jon saying "Everything on my site/list is @ our facility! If you are going 2 act like retail customer I am going 2 have 2 start charging you retail!!".

Now I should state that it is a known fact that Jon just started breeding BP's this season so it's a given that any animals he has for sale until this seasons eggs hatch are from other suppliers and it was brought to my attention that maybe the hold up was because he didn't have the animal he had sold me and had to wait for it to arrive. Now I don't know that to be the fact, there will be some more info later that will make it seem so again.

At 1224 p.m. I sent him back a text asking if it would it be easier for me to drive from Las Vegas to San Clemente, CA to pick her up stating I could use the time out of town. I didn't receive a msg or a call so me and my wife started the drive thinking that he had said he would be back "tonight" in a earlier text.

Somehow he got the word I was on my way and texted me at 153 p.m. saying "I am out of town until tonight and don't plan on doing any business until tomorrow eve ( Tuesday April the 14th), i'll call you after lunch!".

At 212 p.m. Jon called and explained he had taken his wife out of town on a mini vacation and that he had a big day on Tuesday April 14th as it was the day he was meeting with his tax preparer and would be spending the whole day on Tuesday with him. He said he would gladly hang out on Wednesday April the 15th if I wanted to still come down, but he could definitely send the snake out on Tuesday the 14th for a Wednesday the 15th delivery. So I agreed to that and let him get back to his vacation.

I didn't hear from him until 737 p.m. Tuesday the 14th by text saying "Hi Tim, just heading 2 facility, will grab your Ivory girl and 100% will ship her Wednesday tomorrow for a Thursday a.m. delivery!! thanks Jon." At this time me and my wife decide to leave for San Clemente and I text him saying we are on our way.

At 1100 p.m. on Tuesday the 14th Jon send a text saying "Ok let me know, I have plans from 10a.m.-2 p.m.ish tomorrow, but I'm open other than that". I sent one saying that we were just getting to Baker (in CA) and what time can we meet before your appointment so he wouldn't be late.

On April 15th at 623 a.m. Jon sent a text saying " lets meet at 11ish if thats ok with you". I said that was fine and we later decided to meet at a restaurant on the San Clemente Pier to have lunch and make the pickup. The animal was in a shipping box and it had been used before because it looked like there was tape that had been ripped off( this led me to have more thoughts that he had just received the Ivory in a shipment, but I have no proof of that so it's not important).

I'll tell you after all this and everything, I ended up paying for our lunch with Jon because I thought that 15 minutes was too long for the check to just sit there on the table ignored, but that is just one more thing I can write off this year.

So after all was said and done a 1100.00 dollar Ivory ended up cost me 1500.00 dollars. Take it how you will, but this isn't the way to do business. With the economy the way it is today you would think a seller would want to make every customer happy with the hope they will refer someone to them.

hmm, that does sound bad, maybe he was just having a bad week. that still he should have explained. At least you have the snake now. I got my BEL from him and everything went smoothly.

Thanks Matt I wondered when you would speak up. Yes your right communication is what made this deal go south and fast then compound that with a week long delay.

That sucks man. The whole situation sounds bogus, and he should have covered that lunch. That's what salesmen do, but especially since his non-stop delays were the cause of you having to drive to Cali and have lunch with him.

Quote:

---

Originally Posted by Royal Morphz

Thanks Matt I wondered when you would speak up. Yes your right communication is what made this deal go south and fast then compound that with a week long delay.

---

Your right the communication is a huge part, I looked back at my emails and they may have been short but everything seemed to go good. He shipped my Bel also with My spider who I got from one of his friends to save on shipping and they were meeting up to ship out so shipping went to plan as well.

I do agree though that deal although you got the snake went badly.

thanks for hearing my side guys

I will say you are more patiant then i am.He would have been sending me the money back after two bull crap stories ;).Well at least you have a healthy snake.One question is it the exact sex you ordered?

The LADY said it was and then I say she is again yesterday before feeding lol

-Sighs.- It seems like this entire fiasco was a little too much, and I think you have a great deal more patience than I. I would've asked for my money back. -Nods.-

Quote:

---

Originally Posted by Melicious

-Sighs.- It seems like this entire fiasco was a little too much, and I think you have a great deal more patience than I. I would've asked for my money back. -Nods.-

---

Another thing the LADY said since day one

onto another subject Jon just texted me asking me if i was "blasting" him. I said i didn't thing I was I just stated the facts but if he thought I had misrepresented something then he should state his side as adults we both know there is 2 sides to every story he sent back one that said I was rediculious and good luck to me.

personally i thought from the get go that from your other posts about this person that he didnt have the snake from the beginning.

i have bought from john and i had a good experience, but this will make me think twice before dealing with him again

I would have discussed this whole situation while I had him face to face during lunch. But thats just me.

Quote:

---

Originally Posted by iCandiBallPythons

I would have discussed this whole situation while I had him face to face during lunch. But thats just me.

---

Never stated that I didn't I obviously wasn't happy with what his explanation was so I brought it here

I don't know how you handled it as well as you did dude. Sounds like the lame excuses people use when they are way late shipping stuff out on Ebay or something. Hey, she is a hottie though!

Good job on handling the way you did, I would of just punched him.

Quote:

---

Originally Posted by Neal

Good job on handling the way you did, I would of just punched him.

---

Me Too...Tim your a better man than I am...:gj:
Kevin

Quote:

---

Originally Posted by Neal

Good job on handling the way you did, I would of just punched him.

---

Thanks Neal but where would that have gotten me I mean I'm a big dude and the big guy will always go to jail lol. But I did have a few people there that could have bailed me out had it went ugly lol

Quote:

---

Originally Posted by KMS

Me Too...Tim your a better man than I am...:gj:
Kevin

---

Thanks Kevin Hey check your PM


On another note guys over on the BOI thread on fauna, a Mod did some of his computer stuff and found where the price on the website was 1150 on the 6th then was 1200 on the 8th so I was right about that part

http://www.faunaclassifieds.com/foru...d.php?t=131757

Quote:

---

Originally Posted by Royal Morphz

Thanks Neal but where would that have gotten me I mean I'm a big dude and the big guy will always go to jail lol. But I did have a few people there that could have bailed me out had it went ugly lol



Thanks Kevin Hey check your PM


On another note guys over on the BOI thread on fauna, a Mod did some of his computer stuff and found where the price on the website was 1150 on the 6th then was 1200 on the 8th so I was right about that part

http://www.faunaclassifieds.com/foru...d.php?t=131757

---

Hmm the old change the price after a deal is done to try to get more money stunt.:mad:

Quote:

---

Originally Posted by joepythons

Hmm the old change the price after a deal is done to try to get more money stunt.:mad:

---

The price was so little that it very well could have been a mistake but a mistake by whom. I didn't like the way he originally asked me to check his price instead of telling me what he wanted. Not a big deal but alot of little deals out weigh some big deals.

Tim this is something that I have been seeing more and more of. People in every industry that lack common communication courtesy. For some reason people don't think that the skill it takes to make a sale are needed to close the deal on a good note for all parties involved.

I think you showed great restraint and much more patients. After all of that I think I would have found a different ivory.

I have said it before, but it bears repeating. When people go into business, like it or not, there is a responsibility they take on to provide their customers with quality service. part of that service is communication. Not only is a lack of communication bad, but trying to b.s. your way through a deal is even worse. Obviously this guy either thought you just fell off the turnip truck yesterday, or he just blatantly didn't care that he was jerking you around. Either way, there's no excuse for it and it is totally unacceptable.
As for you "slamming" him here, I don't see that at all. What I DO see is a consumer who obviously tried to complete a transaction in a timely manner, put ALOT of faith into a company who promised to provide quality service, yet failed to do so. You objectively stated your experience without being judgemental or inflammatory. You showed class and integrity in stating your case the way you did.
Rather than coming here and sharing his side of the story, the delaer decides instead to text you and accuse you of slamming him in public. This just further reinforces your side of the story and shows this is definitely someone who should be regarded as "shady" at best.
I'm glad you got your snake and didn't end up getting ripped for the money. ;)

Jon has posted on the BOI thread of the same name that I had sent the funds to him later in the week so I'm posting up screen shots of my online bank statements that contradict him

http://i262.photobucket.com/albums/i...z/Picture2.png

http://i262.photobucket.com/albums/i...z/Picture1.png

It seems everything (3 posts)he posted on fauna was apologizing for his screw ups.Tim it seems everyone knows the truth here AKA your side lol :gj:

After looking at his BOI posts I have to agree. When he has posted it's pretty much him saying something like "i'm sorry, will ship right away". It seems that the customer service aspect of his business leaves lots to be desired. That's a shame since people seem to post that they got high quality animals from him whether he bred them or not. Tim seems to be the only one who has posted anything to back up what he is saying. It's enough to make me stay far away.

Royal Morphs I appreciatte you posting this info.

I tried to make a deal wih him and he agreed, I was to pay a deposit for a Pied at a great price wich was agreed upon.
When I had the money to pay I emailed him and never got a reply. So I took my business elsewhere. Sad thing was I was going to make the mass majority of my purchases from him because he's got great prices and is the closest breeder to me in SoCal. Ive spent $20,000 in the last 6 months....thats a lot of business he lost. I still would like to give him a chance later on, but I'm nt so anxious anymore....I hope he gets it together.

Just further proof of who is right and who is wrong in this whole deal. I'm on Tim's side all the way. This guy is someone I will never deal with, that's for sure. Good job Tim. You done good! ;)

Quote:

---

Originally Posted by XGetSome

Royal Morphs I appreciatte you posting this info.

I tried to make a deal wih him and he agreed, I was to pay a deposit for a Pied at a great price wich was agreed upon.
When I had the money to pay I emailed him and never got a reply. So I took my business elsewhere. Sad thing was I was going to make the mass majority of my purchases from him because he's got great prices and is the closest breeder to me in SoCal. Ive spent $20,000 in the last 6 months....thats a lot of business he lost. I still would like to give him a chance later on, but I'm nt so anxious anymore....I hope he gets it together.

---

Thank you don't give up on your SOCAL breaders you have so many. Heather's Herps, West Coast Jungle, The Reptile Image, And Royal Morphz themselves(Ill have little ones this season) there are more I know. Also I must say Jon has never given me a animal I wasn't happy with. This was mainly on his communication and that is enough to sway smaller customers. You may still check him out at shows He has a wide variety of stuff.

Well guys at the most recent California show Jon and I spoke and both offered apologies. I think the one part I most wish to have changed(other than posting up this thread in the first place) is that I wouldn't have labeled him as a Bad Guy. Jon has always taken care of me through out every purchase. I have to say I jumped the gun on this thread. I should have taken a breathe and spoken with Jon when I had cooled off. Jon thank you for excepting my apology and I hope to talk to you in Jan. at Pomona.

Quote:

---

Originally Posted by Royal Morphz

Well guys at the most recent California show Jon and I spoke and both offered apologies. I think the one part I most wish to have changed(other than posting up this thread in the first place) is that I wouldn't have labeled him as a Bad Guy. Jon has always taken care of me through out every purchase. I have to say I jumped the gun on this thread. I should have taken a breathe and spoken with Jon when I had cooled off. Jon thank you for excepting my apology and I hope to talk to you in Jan. at Pomona.

---

Big Gunns was just gonna post this. BG spoke with Jon about this whole mess a while back, and he just spoke with him yesterday. Jon said that you came and apologized to him. That was big of you.:gj: It's even bigger to admit it on line.:gj::gj:

Let this be a lesson to everyone about "jumping the gun". Sometimes in business things don't go exactly how you would like them to go, this doesn't mean everyone needs to run to the BOI and get the "snake police" all riled up. BG has seen it happen too many times. The BOI should be a last resort, not the first.