home depot?

Has anyone ever had trouble at home depot before?

A few weeks ago I went to have some wood cut for a 12q rack. The man did NOT want to do it. He made one cut and walked away. And never came back, just said as he was walking away not looking back "I will send someone else to cut this". We were standing there for close to an hour, before I finally hit the help button. I know home depot is busy and I didn't want to bug them but I figured we waited long enough. All the while we were waiting the first man kept walking by ignoring us. Another man finally showed up that was willing to help us. The man was very nice and made GREAT cuts. So ok no biggie..

I went yesterday to have more melamine cut for an adult rack im about to build. The guy who made 1 cut last time was the same guy we ran into first, so I told him I needed 4 sheets and many cuts. He was SOOO rude, it wasnt just what he said it was totally how he said it. He said corporate told them they aren't allowed to cut wood anymore because some of the workers are spending too much time with customers and lumber. Then he stormed off.

We went to the service desk and asked if it was true, "I said I already bought everything I need for the project Im going to build and now (guys name) in lumber said he's not allowed to cut the wood for us?" the service counter dude had no idea if indeed the policy had changed but he would find someone willing to cut the wood for us.

We waited about 30 minutes for someone to show up as that one guy from lumber again walked by us MANY times ignoring us, only stopping once to tell us, they are changing their policy about cutting wood. He originally said they wont cut any wood anymore to saying they are only allowed to make 2 cuts. By this time, I'm annoyed with this man so I said well I want it cut, I pointed to the sign above the saw stating 2 cuts are free, the rest is 25 cents and how it says nothing about a new policy. He said "We will do it today but that sigh will be taken down on Monday and a new sign will be in its place!!!!" and once again stormed off.

Then, I spotted the other man who made the cuts for the first rack. He wasn't working, just shopping. I asked him when he was working next, he said tomorrow and that he will cut it for us. I said even though the other man said they cant cut wood anymore? He said yes he will just start cutting and then if they said anything to him, he said he'd say "Well i cant stop now, i already started cutting." So we left.

Went back today, got the wood cut. Yay!

So to get to my point, I was just wondering if anyone has had a problem with home depot and cutting wood. Is this in fact a new policy?

And if in fact this is true, I guess I wont be building anymore racks myself as my cuts always come out crooked. lol

wow...customer service, anyone? sounds like this dude just hates his job. You should get his name and talk to his boss about his "customer service"

their policy is 2 free cuts. 50 cents per cut after that.

the argument could go either way. customer service should be important.

On the other side, their is a reason their prices are usually good. they stock items they can sell a lot of, quickly... without a huge staff.

This is just my personal opionion, so please don't take offense. If I were buying all of my supplies for a rack from home depot, I certainly would NOT expect them to make all the cuts for me. They are a retailer, not carpenders. a few isles away you can buy a circle saw for about 35 bucks.... It will be capable of making all of your cuts, exactly the way you want them, on your time for many years to come.

I was there picking up melamine for my rack and ask 3 people if they sold melamine tape. All 3 said no. So, I order it online only to find out on another trip there they had a whole displace section with the tape and it was $10 cheaper than I paid online. GRRRRRR.

My dad's in there all the time and he says it happens to him many many times, so he no longer asks them for help. In his words you need to find things there for yourself.

Home Depot SUCKS. Their customer service is the worst of any store out there. I've gone there and had them cut multiple pieces and all of them were wrong. Most people don't know what there doing their and never know where things are. Lowes on the other hand is total opposite.

I've generally had decent service at Home Depot. Sounds like this guy is just a terd, so I don't know if I'd lay the blame with Home Depot as there was that other guy who was great there.

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Originally Posted by mcavana

This is just my personal opionion, so please don't take offense. If I were buying all of my supplies for a rack from home depot, I certainly would NOT expect them to make all the cuts for me. They are a retailer, not carpenders. a few isles away you can buy a circle saw for about 35 bucks.... It will be capable of making all of your cuts, exactly the way you want them, on your time for many years to come.

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If it's a service they offer, then I would definitely expect it. They charge per cut...I'm willing to pay...so why shouldn't I expect them to do it?

Not everyone has the skill to run even a table saw. And most certainly not everyone has the space available to do so.

In the OP's case, it sounds more like a problem with an individual than an entire corporation. At the same time they had a jerk who wouldn't do his job...there was also a very nice guy who did it very well and offered to continue doing it even if policy changed. So which one do you choose to reflect how well all of Home Depot is doing its job??? Often, it boils down to specific store management. Some are definitely better than others...whether Home Depot or Lowes.

Oh and, i forgot to mention the rude guy told me doday after we talked about the sign, "go Greeneburgs they can cut it for you for a dollar a cut."

I really would like to tell someone how rude he was but then again, if it costs him his job I'd feel very bad! What if he has a family and really depends oh his job, ya know?

As for getting a saw, I can run one but not with accuracy, I am not too keen on spending 128 dollars (+ tax) on 4 sheets of melamine and chancing messing up the cuts. Not to mention, the saws make me nervous.. I like my fingers lol.

As JLC said, if its something they offer, than I have every right to utilize that service. And like I said if they have changed their policy than I will have no complaints in the future, policy is policy. but take the sign down then.

I just think the guy was full of it as he didn't want to help us from the very start even before the "policy change".

Oh well.. I got my wood cut, Im happy now YAY :)

speaking of which.. I need to get back to business, I was just takin a cig break lol

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Originally Posted by JLC

If it's a service they offer, then I would definitely expect it. They charge per cut...I'm willing to pay...so why shouldn't I expect them to do it?

Often, it boils down to specific store management. Some are definitely better than others...whether Home Depot or Lowes.

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agreed!

I got all my cuts done a lowes and i told the guy about the sign that said first two cuts free, the rest 25 cents, he just told me that it didnt matter

i even told him the wrong mesurement and he cut it wrong so he just told me to get another piece

You don't have to buy one, but they do rent them. :)

Quote:

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Originally Posted by JLC

If it's a service they offer, then I would definitely expect it. They charge per cut...I'm willing to pay...so why shouldn't I expect them to do it?

Not everyone has the skill to run even a table saw. And most certainly not everyone has the space available to do so.

In the OP's case, it sounds more like a problem with an individual than an entire corporation. At the same time they had a jerk who wouldn't do his job...there was also a very nice guy who did it very well and offered to continue doing it even if policy changed. So which one do you choose to reflect how well all of Home Depot is doing its job??? Often, it boils down to specific store management. Some are definitely better than others...whether Home Depot or Lowes.

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Perhaps i misunderstood the OP. It was my impression that they were upset because the store was not willing to make ALL of the cuts for free. Did I misunderstand?

Bottom line is that the store offers the 2 cuts as a courtesy. The reason it was offered in the first place was so that the product could be cut into a size that can be transported by the customers vehicle, Not to make lots of perfect cuts for a project.

You say it is good customer service for the guy to stop everything he is doing, and make lots of spot on cuts for one customer... but what about the 5 customers that can't find help while he is making all those cuts... The ones looking for a manager so they can complain that nobody is helping them.

Sure, they should hire more people... but then the prices would go up, and most would pick another store for the price. This is a problem that our society created. Think of a solution, don't condem the guy stuck in the middle 40 hours a week.

Think about the other side. That is all I am saying.

Disclaimer: no, I do not work for home depot, nor do i work for any other retail store. Yes, I shop at @$#&mart. For the price, not the service.

I worked at Home Depot for a little over 2 years. I hated it. I stoped working there last Oct. Here in NY the first 2 cuts were free and $50 cents a cut after that. I dought they changed there policy because Home Depot was all about kissing the customers A$$ and screw the employee. I worked in lumber and if we didn't feel like cutting we would put an "out of order sign" on the saw and turn the breaker off.

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Originally Posted by mcavana

Perhaps i misunderstood the OP. It was my impression that they were upset because the store was not willing to make ALL of the cuts for free. Did I misunderstand?

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Yup, I think you did misunderstand me. I was more than willing to pay 25 cents for each additional cut, was not complaining at all about that.

Also if they don't want to make many cuts then they could add a limit to the amount of cuts they can make per person. But the sign read "first 2 cuts are free, .25 for each additional cuts." it says no where about a limit.

And the nice man who cut our wood excused himself several times to help other customers. I didn't mind at all, I realize Im not the only one in the store, which is also why I waited close to an hour for someone else to show up that day.

As long as he was trying to do his best with the cuts and he was friendly, he could have literally taken all day. Just greet me with a smile and or friendly attitude and I'm happy. :)

Sorry but I don't buy the "don't feel like it" thing. You're paid to do a job and if that job includes cutting lumber, then you should be cutting lumber. You aren't paid quite honestly to like every aspect of a job, that's just not realistic in almost any employment situation.

We just bought a lot of melamine for two racks yesterday at Home Depot. Each piece required 1 cut. The only thing we were advised was that we would of course have to buy both pieces which was fine with us. I'll have to check the bill to find out what the cut charges were but whatever they were, they were worth it to avoid the hassle of cutting melamine at home.

As far as this very rude Home Depot employee, why feel bad for him? There's a lot of good people that want jobs, if he doesn't want his then that's on him, not you. I'd put what occurred in detail in writing to the store manager with a copy to their corporate office. You do not deserve to be treated like that, you were paying for an offered and posted service and you shouldn't put up with that kind of rude, low level service. It is not your fault that an employee of Home Depot doesn't like certain aspects of his job. If he's not happy he needs to address that to his boss, not take out his bad attitude on a paying customer.