Shipping disputes.

Okay,
I have a pair of snakes that were paid for on the 29th of Feb. The seller has decent rep on the BOI and has maintained contact. However the past three weeks they were suppose to have been shipped and various reasons came up as to why not.

The first week was missed do to him (and I quote)"spaced that I was suppose to ship this week", though I can't place 100% of the blame on him since I didn't email to check up as I was preoccupied with Ryan and the pre deployment crap. I said not a problem, we'll ship next week. And thus it was planned.

Tuesday we talked about shipping on Wednesday and it was all good. I was suppose to have a tracking number Wed night. Well, instead of a tracking number I got an email stating "hey I just checked and they ate two days ago,probably not fully digested yet, do you still want me to ship?". This kinda miffed me. We'd JUST talked about shipping them that week so why the heck would you feed them on Monday? I emailed as much and also made it clear I really wanted them the following week. I was told that yes, I would get my animals.

I contacted him Saturday with my schedule for the week and was informed he couldn't ship Monday or Tuesday since his son was in town. I REALLY prefer to get my animals early in the week but I figured I was going to be thrilled just to get them. So I said fine. I open at work Wednesday and Thursday and could recieve them there or I had Friday off and could get them then. So, Monday and Tuesday nothing. Nothing yesterday and then today I get an email saying "It's getting down to barely 40 tonight so I'm holding off all shipments til next week. Just wanted to let you know."
Now maybe I'm being paranoid but it so seems like he's stalling. And I'm not liking it at all. I'm relatively patient. I am. But this person has been paid in full for nearly a month and I've just got excuses. Not even good excuses IMO. Am I being unreasonable?

Not at all! I would have been ticked off after week 2. I'd just tell him that if you don't receive the snakes next week then you want a full refund.

I don't blame you at all. While I do know things happen, I would ask for a refund if it isn't shipped within the next week.

That's ridiculous. I'd be really annoyed...

Like the two people above said, he needs to ship them next Monday or give you a full refund.

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Originally Posted by Entropy

Okay,
I have a pair of snakes that were paid for on the 29th of Feb. The seller has decent rep on the BOI and has maintained contact. However the past three weeks they were suppose to have been shipped and various reasons came up as to why not.

The first week was missed do to him (and I quote)"spaced that I was suppose to ship this week", though I can't place 100% of the blame on him since I didn't email to check up as I was preoccupied with Ryan and the pre deployment crap. I said not a problem, we'll ship next week. And thus it was planned.

Tuesday we talked about shipping on Wednesday and it was all good. I was suppose to have a tracking number Wed night. Well, instead of a tracking number I got an email stating "hey I just checked and they ate two days ago,probably not fully digested yet, do you still want me to ship?". This kinda miffed me. We'd JUST talked about shipping them that week so why the heck would you feed them on Monday? I emailed as much and also made it clear I really wanted them the following week. I was told that yes, I would get my animals.

I contacted him Saturday with my schedule for the week and was informed he couldn't ship Monday or Tuesday since his son was in town. I REALLY prefer to get my animals early in the week but I figured I was going to be thrilled just to get them. So I said fine. I open at work Wednesday and Thursday and could recieve them there or I had Friday off and could get them then. So, Monday and Tuesday nothing. Nothing yesterday and then today I get an email saying "It's getting down to barely 40 tonight so I'm holding off all shipments til next week. Just wanted to let you know."
Now maybe I'm being paranoid but it so seems like he's stalling. And I'm not liking it at all. I'm relatively patient. I am. But this person has been paid in full for nearly a month and I've just got excuses. Not even good excuses IMO. Am I being unreasonable?

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I would say three strikes and your out i want my money back ;).In my opinion its very rude to promise 3 times and never follow thru with it.What is it you are buying if i may ask?

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Originally Posted by joepythons

What is it you are buying if i may ask?

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Ball Pythons of course silly. :)

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Originally Posted by Entropy

Ball Pythons of course silly. :)

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ZING!

I would tell him that you understand delays but if your purchase is not shipped out with a tracking number by Monday, you would like a refund. Even if you don't want a refund for sure yet and are prepared to wait a little longer, this does show you mean business and enough is enough with the excuses.

I can see by your thread that you speak in a very reasonable and polite tone so unless he is truly up to something fishy, that should end his excuses. Best of luck and hopefully you will have your new additions safe and sound shortly.

I agree with everyone else...I would have been irate to say the least after the second batch of excuses, shipped by monday or refund is what I would do.

This is breeding season and a lot of breeders are really busy. I know not really a good excuse.

Is this snake a male of perhaps breeding size and a morph that would be good to get a lock from with a female or two before shipping?

If you don't get it by the end of 4 weeks I would ask for a refund, give him a neg on the site you bought from, and if he actually has a business name I believe a review section exists on this web site. If not I believe you can still review him in that section!

I agree with everyone.
Sure sometimes things come up, but that's just one too many.

No reason shipping should be delayed 3 weeks. I'd be angry too.

The animals in question are female. It is breeding season and that is understandable but that has not come up in any of his emails to me.

I think I'd ask for a refund. The only excuse I could really make for him not sending them yet, is he miscalculated dates and has females that haven't dropped yet. Don't get me wrong, that's completely unacceptable unless that part was discussed before and he should send them, but that's the only reason I can fathom that he hasn't sent them, well, that or that he's trying to scam you.

They are two '07 codom girls. I'm giving him this week and that's it, the patronizing tone of the last email just.... grr.

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Originally Posted by Entropy

Ball Pythons of course silly. :)

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Well duh :8: :8:

Quote:

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Originally Posted by Entropy

They are two '07 codom girls. I'm giving him this week and that's it, the patronizing tone of the last email just.... grr.

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You have waited way longer then i would have ;).Thier are way to many other breeders to buy from then play waiting games

Yep, I dealt with two wonderful breeders (Mike and Adam), it just is my luck that the last one is a PITA

So, it seems my snakes have finally been shipped. I got no tracking number last night. When I did get it this morning I was also told 'It will be there sometime today' so I looked it up and they were sent Next Day Air Saver which gets here 'typically by 3 p.m.'

I'd publish the name of any idiot who shipped snakes for late delivery to save on shipping. I've never seen anyone do that!

Which shipping company did the breeder use?

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Originally Posted by Entropy

So, it seems my snakes have finally been shipped. I got no tracking number last night. When I did get it this morning I was also told 'It will be there sometime today' so I looked it up and they were sent Next Day Air Saver which gets here 'typically by 3 p.m.'

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Thats bull crap :mad:

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Originally Posted by JeffFlanagan

I'd publish the name of any idiot who shipped snakes for late delivery to save on shipping. I've never seen anyone do that!

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I agree so we can ad him/her to our do not buy from lists.

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Originally Posted by frankykeno

Which shipping company did the breeder use?

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Probably DHL :mad:

Next Day Air Saver is, from what I recall, a UPS service.

Hope they make it OK!

I also think the Next Day Air saver is UPS and I think its illegal or against policy to ship reptiles by UPS.

It is UPS. Though I prefer FedEx I have had some surprising breeders ship UPS and haven't had a problem. It's the late arrival that really bothers me and he was upset because it cost him more then he'd planned anyway.

Quote:

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Originally Posted by Entropy

It is UPS. Though I prefer FedEx I have had some surprising breeders ship UPS and haven't had a problem. It's the late arrival that really bothers me and he was upset because it cost him more then he'd planned anyway.

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I can't believe a shipper would jerk you around like that, and then whine about his shipping costs. You're so right to be bothered by this.

And looking at my tracking there was some issues along the line. I hope it doesn't make them even later.

EVERETT,
WA, US 03/25/2008 6:55 A.M. OUT FOR DELIVERY
03/25/2008 6:54 A.M. ARRIVAL SCAN
SEATTLE,
WA, US 03/25/2008 6:11 A.M. DEPARTURE SCAN
03/25/2008 5:18 A.M. ARRIVAL SCAN
LOUISVILLE,
KY, US 03/25/2008 3:27 A.M. DEPARTURE SCAN
03/25/2008 1:11 A.M. THE ADDRESS LABEL IS MISSING OR ILLEGIBLE / THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED
03/25/2008 12:12 A.M. ARRIVAL SCAN
CHARLESTON,
SC, US 03/24/2008 9:33 P.M. DEPARTURE SCAN
03/24/2008 8:55 P.M. DEPARTURE SCAN
03/24/2008 8:15 P.M. ARRIVAL SCAN
03/24/2008 8:13 P.M. ORIGIN SCAN
03/24/2008 6:29 P.M. PICKUP SCAN
03/24/2008 5:00 P.M. PICKUP SCAN

I would call the local dock (is that what the call em?) and ask to pick it up yourself. UPS can be very late, might as well as get it when he's nearby instead of waiting for him to get to your house.

Edit: N/M, its out for delivery... sorry man. Hope it gets to you soon.

Here's hoping they arrive soon. Even though they don't HAVE to have the box there before 3pm, UPS usually gets all the deliveries done and then go out for pickups.

Since it was on the truck so early, let's hope the driver doesn't have a large load today :)

Yeah, tell me about it. I got a call into UPS and I'm waiting for a call back to see if I can pick it up anywhere.

So. I got off the phone with UPS. The label issue had nothing to do with the time, it was originally sent Air Saver (hey, I was trying to give the benefit of a doubt). They will try to reach the driver so I can pick the package up but it's not all that likely. They said latest they'll drop it off is 6 p.m.... really lovely because I work this evening.

You're going to be home though or someone will be when the box arrives right?

This is a lesson to us all to make absolutely sure you and the breeder have good communication as to what type of shipper they use and the time you expect to have that snake arrive at your doorstep. You don't want to go through what's been posted in this thread, finding out what the deal is AFTER the snake is in transit.

I will have to call in late, my husband is on deployment. As for the shipping, honestly it's not UPS's fault in any way shape or form. And it was expressed that the snakes would arrive by 10:30 a.m delivery.

I'm curious who this breeder is, because I am almost sure UPS doesn't take live reptiles. Hope everything turns out well.

Well, they are here. And what else is fun? Only one is the animal I ordered. The other...most definately is not. *sigh*

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Originally Posted by Entropy

Well, they are here. And what else is fun? Only one is the animal I ordered. The other...most definately is not. *sigh*

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Do explain? A snake has been shpped that is NOT what you paid for? Id be right ticked...

Sorry to hear Entropy! I hope things get cleared up, but with this sellers recent actions lately, I would just send the animals back and demand a refund. But that's just because I'm hot headed.

I have photos of the animals that I supposedly purchased. One matches and one does not. Both were reduced pattern girls and one is very very busy and does not match the photos.

Quote:

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Originally Posted by Entropy

I have photos of the animals that I supposedly purchased. One matches and one does not. Both were reduced pattern girls and one is very very busy and does not match the photos.

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Time to get on the horn and tell the breeder you'd like the animal you ordered sent ASAP and a refund. =P

jeez what a mess! I would be ticked off if I where you. Hope you get things fixed up. And please do tell who the seller is, as I would want to avoid this person

The thread is in the inquiry section at the bottom of the BP.net forums page.