Any computer savvy folks around to help with an annoying problem?

I just got a brand new desktop computer the other day. I don't know the specs (not my thing) but it's a PC running Windows 7. It's been experiencing random Blue Screens of Death since we set it up. My husband thinks he knows what's causing it, but hasn't had time to mess with it. (Been traveling out of town) It's infrequent enough that I can live with it, and just save documents frequently. It happens maybe 1-2 times a day...and it doesn't seem to be any particular activity causing it. (It even happened once in the night when the computer was supposed to be "asleep".)

ANYhow...that isn't what I'm looking for help with.

Here is my immediate annoyance.

I was installing a game. (As if I have time to play...but I can dream, can't I?) When the install is about 2/3 finished, I get the damned blue screen. After the reboot, I try to continue the install. I can't do anything with it. When I put the game disc in, it just gives me the "play" menu. I obviously can't play a game that is only 2/3 installed. :rolleyes: But the "install" prompt is now gone. I figured I'd UNinstall everything that was done and start over....only, apparently, that isn't an option either. The "uninstall" button on the play menu is grayed out. And in my computer control panel, the game isn't even listed, so there's nothing to click on to tell it to uninstall.

I can't play, I can't install, I can't uninstall. How the heck am I supposed to fix this? :mad:

:taz:

Is the computer new? If so I would bring it back and get a replacement! Otherwise your going to have to restore the computer to remove the game.


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Agreed.. if this is a brand new computer, you should bring it back and get one that isn't doomed.

Well, "bringing it back" isn't as simple as running over to Best Buy on the corner. It was shipped. I agree that if the blue screen issue can't be fixed, then the whole thing will have to go back and I'll have to start over. (Ugh!) But I'm HOPEful my hubby can fix it. He just can't get to it right away.

I was hoping there'd be some answer to this immediate problem like, "Open such-n-such folder and delete such-n-such file" ......

Call the company and get them to pay to have is shipped back and a new one too you. If you wait too long they will do nothing!


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Yes...fully aware of how to ship back the computer if needed. Thanks!

"death" screens are not an easy fix. I am sorry I offended you, I was trying to help. Just wanted to let you know you have a small window to ship back or your stuck with it. If it came with the blue screen you will not be able to fix it. That's all I was saying, have a great ay. I'm out!


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Try updating all the drivers.

Also, find the folder the game is installed into, on your local drive. There may be an uninstall program in there. It will probably be listed under the name of the company that made the game. If there is no uninstall program in the folder, then delete the folder, and see if that works.

Hubby does computer repair, and gives thumbs up to these suggestions. :)

Best bet is to do a system restore to a date before you attempted the install of the game. If you use the search function in the control panel section and type "System Restore" it will provide a link on the left that you can click on.

What Ryl said could also work--you would have to reinstall anything you put in after the restore date you pick.

Update the drivers after that, if you're going to try the restore.

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Originally Posted by WingedWolfPsion

Try updating all the drivers.

Also, find the folder the game is installed into, on your local drive. There may be an uninstall program in there. It will probably be listed under the name of the company that made the game. If there is no uninstall program in the folder, then delete the folder, and see if that works.

Hubby does computer repair, and gives thumbs up to these suggestions. :)

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This.

Also, as for the bsod. Download a temp monitoring program like Coretemp or Realtemp and see if it is your processor over heating. The heatsink could have just come loose during shipping. If it is not the processor over heating then download Memtest86 and burn to a CD-R and run it. Those should be the two most likely culprits if the bsod is only happening a couple times a day.

Thanks guys...that gives me something to work on later this afternoon! Just the sort of info I was looking for.

tsy72001, I do appreciate the help...was just trying to get back to the original question and let you know that I DO know and understand what's needed for shipping it back. It's from a good company we've worked with before and under warranty and I've only had it for less than a week. The warranty isn't going to expire today. ;)

Quote:

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Originally Posted by JLC

Thanks guys...that gives me something to work on later this afternoon! Just the sort of info I was looking for.

tsy72001, I do appreciate the help...was just trying to get back to the original question and let you know that I DO know and understand what's needed for shipping it back. It's from a good company we've worked with before and under warranty and I've only had it for less than a week. The warranty isn't going to expire today. ;)

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What I am saying is that it may be under warranty, but they will only pay to ship it back to them for a certain amount of time, and that is not for the life of the warranty. Also many warranties will not pay to ship it both ways back to the dealer and to you. Many warranties make you pay all shipping cost. That is way I say get it back to them ASAP!


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C:/program files/(game name or developer name)

Delete that file folder and it should fix the installation problems.

As for returning it, I would first contact the seller and request a win7 installation disk so you can attempt to either fix the defects in the operating system or just fully rewrite the OP so that the problem goes away. :)


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Hi,

Random bluescreens are more likely to be hardware that got jostled a little loose during shipping in a brand new computer.

Memory or graphics being most likely.

Re-seating everything would probably be my first move.


del

It worked to find the game folder under the programs directory and just delete the whole thing. Thanks, guys!

Derek, that's exactly what Dean thinks is going on. Now, I just need to figure out how to get him to stay home long enough to stay awake. Seems like all he does lately is work and sleep. :cool:

Glad I could help! I should've thought about the reseating after hearing it was shipped myself, but if that doesn't work then like I said it could be an operating systems malfunction. Something just didn't write properly during installation.

I know when I install MSOffice 2010 that there are chances it doesn't install right, haha.


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Please bear in mind if you open it up you may completely void your warranty.
BSOD are normally failures to write or receive memory from the ram modules.
're seating them might fix it but ram nowadays clips into the ram slots.
A lot of pre built pc's use generic cheap ram with a high failure rate.
Contact the company and ask if opening to check ram will void warranty.

Did you installed anything aside from the game or are you installing the game twice? Cause some of the modules of the game might causing the issue due to conflict program files. Try to boot it up in safemode (keep on pressing F9 upon booting up) then from there, uninstall the application completely. Or better yet, bring it back to the store where you bought it :)