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Re: large exo-terra $25??!!
Seems to be the people who used the website are getting their refunds already. But I have yet to hear of a paypal person getting their money.
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large exo-terra $25??!!
Quote:
Originally Posted by Mike41793
I'm waiting for Rich to make a mistake on his site and post T's for like $0.25 instead of $25. Pricing mistakes aren't covered in his TOS!!! :rofl:
Haha jerk :p
Dear Tarantula parent,
Oops
Thank you. :)
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Just sent an e-mail, considering the person I talked to on the phone was less-than-helpful.
Not expecting the e-mail to yield any different results, but we'll see....
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I paid via paypal; paypal account shows money gone, bank doesn't. They canceled the order.
You would hope they'd honor the mistake. O well.
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I wonder if any will slip through the cracks and get shipped.
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My bank account and Paypal both show money gone.
I still think they should have honored it.
It was their mistake.
Would have had happy customers.
Those happy customers would have likely gone to Petco to fill their new cages.
Up their live animal sales.
Up other merchandise sales.
Would have probably paid off in the long run. (Reptiles need upkeep). Bedding and feeders....
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I just dropped the BBB a complaint. I suggest doing the same just for [kicks] and giggles. Make sure you file against Petco headquarters sandiego and not a store
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Re: large exo-terra $25??!!
Quote:
Originally Posted by nobigdeal508
I just dropped the BBB a complaint. I suggest doing the same just for [kicks] and giggles. Make sure you file against Petco headquarters sandiego and not a store
Do you file the complaint under advertising or a product/service?
I would assume advertising, but just making sure.
I wouldn't be so irritated about this, BUT THE MONEY WAS TAKEN OUT OF MY ACCOUNT.
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Dear Pet Parent,
This is to inform you that your recent online order for the Exo-Terra Glass Terrarium has been cancelled due to a pricing error on our website. Please accept our sincere apologies for any inconvenience this may have caused you. Note, you have not been charged for this order.
Please feel free to call 877-738-6742 if you have any further questions, or if you would like assistance in placing a new order from one of our customer service agents.
Thank you for your understanding and continued patronage.
Warm regards,
Your friends at petco.com
BUT WHAT WILL I DO WITH THE DOG I JUST BOUGHT :confusd:.
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Re: large exo-terra $25??!!
yeah i filed under sale pricing advertising
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Re: large exo-terra $25??!!
I suspect that the Paypal claim center is going to give Petco a lot of grief. I know that I'll be reporting this transaction.
I was billed immediately, funds transferred out of my bank account, and payment confirmation received from both Paypal and Petco, and I still got the bulk email stating that I hadn't been billed. As far as I'm concerned, I've bought and paid for 2 stupidly large exoterra cages, and now they're the ones not holding up their obligation to the bargain.
If nothing comes of it, I can't be mad, but you better believe I'm gonna try!
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Petco is probably hating their life right now.
I wonder if I'm a big enough PITA if they'll just be like, "SCREW IT, HERE. HAVE YOUR {glass} CAGE."
Haha.
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Has everyone that ordered one gotten a cancellation email? I still haven't received one.
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Re: large exo-terra $25??!!
Quote:
Originally Posted by dillan2020
Has everyone that ordered one gotten a cancellation email? I still haven't received one.
Got it but no money yet
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Re: large exo-terra $25??!!
I still haven't received any cancelation email but I payed with PayPal so I don't know if that makes a diference
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large exo-terra $25??!!
I did 2 orders and got one email.
No refund.
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I'm hoping a few orders slip through the cracks I doubt it but still hoping.
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doubtful but hopeful. Perhaps if you ordered other stuff with the tank . . . but who knows. I already opened a dispute with paypal to reclaim my funds since Petco stated "money was never withdrawn" . . .
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large exo-terra $25??!!
I ordered one about 7pm central yesterday and used PayPal. I got the cancellation email this afternoon but the funds are gone from my bank and PayPal. The cancelation email days I have not been charged but Paypal sent the funds.
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large exo-terra $25??!!
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Did any of you hammerheads contacting the BBB even bother to read what was posted back on page 3?:
Found this:
PRICING POLICIES
Pricing Errors and Omissions
Price Adjustments Price Matching
Pricing Errors and Omissions
We make every effort to ensure the accuracy of the information on our web site. When errors are discovered, we will correct them. Be advised that Petco reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order. You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice.
Petco is not responsible for any third party website pricing errors, product description errors, inaccuracies or omissions.
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large exo-terra $25??!!
Quote:
Originally Posted by sho220
Did any of you hammerheads contacting the BBB even bother to read what was posted back on page 3?:
Found this:
PRICING POLICIES
Pricing Errors and Omissions
Price Adjustments Price Matching
Pricing Errors and Omissions
We make every effort to ensure the accuracy of the information on our web site. When errors are discovered, we will correct them. Be advised that Petco reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order. You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice.
Petco is not responsible for any third party website pricing errors, product description errors, inaccuracies or omissions.
I posted that :D
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large exo-terra $25??!!
Hammerhead or not... I filed a complaint in multiple areas including the BBB. When you won't honor an advertised price, and it angers 100's if not 1000's of people, you really need to re examine your policies.. In my hammerheaded opinion that is..
Complaining may actually cause a change. I recommend everyone who ordered does the same.
You must type Petco Animal Supplies inc into the search bar to find them on the BBB.
http://img.tapatalk.com/d/13/06/25/any5etat.jpg
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Re: large exo-terra $25??!!
I will be making a complaint today
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I doubt that complaining will change a rule put in place to prevent them from being swindled by an error. It's an accident that while it would have been nice to take advantage of, you cannot be mad at the company for not giving away products at under 1/10 of the normal price and in the process losing tons of money regardless of how large a chain they are. They will refund eventually but it will probably take them time to sort through it all.
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Re: large exo-terra $25??!!
I'm complaining to PayPal I want my money back.
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The only thing complaints will earn is a modified and better posted policy. The money will be returned it just takes time.
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Re: large exo-terra $25??!!
See Ava? I told ya you didnt miss anything :p
sent from my incubator
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I'm just mad that I received an e-mail saying I was never charged, yet the money was still taken out of my account, and now I have to wait to be refunded. THAT'S why I'm throwing a fit.
And personally, I feel that they screwed up, they were notified about it, yet didn't do anything about it until probably THOUSANDS of orders were placed. IMO, they should honor those sales because this was THEIR screw up.
So you can call me a hammerhead, but yes, I reported them to PayPal, the BBB, and sent them an e-mail directly.
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Re: large exo-terra $25??!!
Quote:
Originally Posted by 4theSNAKElady
See Ava? I told ya you didnt miss anything :p
sent from my incubator
Yeah dude, thanks for that hahah. My mom talked to Petco that night, and they already knew about the error when she was speaking with them. They told her all error orders would be canceled. Made me feel a bit better about not jumping on it, because then I'd be going through this headache of getting my money returned.
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Re: large exo-terra $25??!!
There is no reason anyone should be mad about this. We all new it was a mistake. If petco honored this, they would have lost millions of dollars. More then 10,000 cages were ordered, each cage at a loss of at least $100, plus a loss of at least $50 shipping per order. (Even ignoring the fact the Hagen wouldn't be able to fill those orders for years). Everyone who ordered one of these (myself included) was trying to exploit Petco's obvious mistake. Personally, I knew they would catch it, but ordered in the chance they would honor the sale for PR reasons (this was before I saw the insane numbers of sales they were making).
In my opinion, to be justifiably mad, you would either have had to have ordered it without thinking it was a mistake (in which case you might want to re-evaluate your common sense), or if you felt Petco did this on purpose, for whatever reason, and then backed out. We all make mistakes in life and in our jobs and should be able to relate to what happened here. You also have to ask what harm this did to you. If you spent money that you can't afford and NEED it back immediately, then it may not have been wise to purchase the cage in the first place, no mater the sale.
In knowing its a mistake, likely to be canceled, and knowing that most returns on credit cards take 3-5 business days, it shouldn't be a surprise that it will take some time to refund. As for the refund delay, blame your bank, credit card or other financial institution because stores like Petco have no control over it. They request the fund reversal as soon as they cancel the order and from there it is up to the banks.
I never thought I'd be defending Petco, but as a small business owner, I understand the lose-lose situation they were put in. If they are smart, they will build into their website a system that requires whoever enters the pricing data to have multiple confirmations to post online sales at prices under their costs, as well as a system that red-flags a product that has huge spikes in sales. Since Petco is far from the first to have had something like this happen, I'm surprised they don't have fail-safes already built in.
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Re: large exo-terra $25??!!
Quote:
Originally Posted by Reptile Bob
There is no reason anyone should be mad about this. We all new it was a mistake. If petco honored this, they would have lost millions of dollars. More then 10,000 cages were ordered, each cage at a loss of at least $100, plus a loss of at least $50 shipping per order. (Even ignoring the fact the Hagen wouldn't be able to fill those orders for years). Everyone who ordered one of these (myself included) was trying to exploit Petco's obvious mistake. Personally, I knew they would catch it, but ordered in the chance they would honor the sale for PR reasons (this was before I saw the insane numbers of sales they were making).
In my opinion, to be justifiably mad, you would either have had to have ordered it without thinking it was a mistake (in which case you might want to re-evaluate your common sense), or if you felt Petco did this on purpose, for whatever reason, and then backed out. We all make mistakes in life and in our jobs and should be able to relate to what happened here. You also have to ask what harm this did to you. If you spent money that you can't afford and NEED it back immediately, then it may not have been wise to purchase the cage in the first place, no mater the sale.
In knowing its a mistake, likely to be canceled, and knowing that most returns on credit cards take 3-5 business days, it shouldn't be a surprise that it will take some time to refund. As for the refund delay, blame your bank, credit card or other financial institution because stores like Petco have no control over it. They request the fund reversal as soon as they cancel the order and from there it is up to the banks.
I never thought I'd be defending Petco, but as a small business owner, I understand the lose-lose situation they were put in. If they are smart, they will build into their website a system that requires whoever enters the pricing data to have multiple confirmations to post online sales at prices under their costs, as well as a system that red-flags a product that has huge spikes in sales. Since Petco is far from the first to have had something like this happen, I'm surprised they don't have fail-safes already built in.
Spot on. Couldn't agree more.
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Re: large exo-terra $25??!!
Quote:
Originally Posted by Foschi Exotic Serpents
Hammerhead or not... I filed a complaint in multiple areas including the BBB. When you won't honor an advertised price, and it angers 100's if not 1000's of people, you really need to re examine your policies.. In my hammerheaded opinion that is..
Complaining may actually cause a change. I recommend everyone who ordered does the same.
You must type Petco Animal Supplies inc into the search bar to find them on the BBB.
http://img.tapatalk.com/d/13/06/25/any5etat.jpg
Their pricing policy is posted right on their home page: http://www.petco.com/
Pricing Errors and Omissions
We make every effort to ensure the accuracy of the information on our web site. When errors are discovered, we will correct them. Be advised that Petco reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order. You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice.
Petco is not responsible for any third party website pricing errors, product description errors, inaccuracies or omissions.
How could it be more clear? :confusd:
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Re: large exo-terra $25??!!
Quote:
Originally Posted by Konotashi
as did i. i, looking forward to seeing what our resolution will be
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large exo-terra $25??!!
Filed PayPal dispute. Received refund
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large exo-terra $25??!!
Haven't heard from PayPal or PetCo.
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I have two canceled orders and one pending... They e-mailed me about 2 being canceled but no news on the 3rd.
11415*** 6/23/2013 $62.68 Order Cancelled
11414*** 6/23/2013 $62.68 Order Cancelled
11414*** 6/23/2013 $62.68 Order Sent to Warehouse
Meh, at least i wasn't charged for any of them. :bow:
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Re: large exo-terra $25??!!
I understand that PetCo is being reasonable and reserves the right to cancel the orders, except for two majorly glaring problems. One, they found out pretty quickly that there was an error, some time around 8PM on 6/23 people were saying how they had called Petco and were being told they were aware of the mistake, yet it hung around on the website for AT LEAST 24 hours longer, and people were still able to successfully place orders at that price. Two, this was a MAJOR sale weekend for Petco. They do this sale every year about this time, so the only reason 10k of these things were ordered was because they were advertising a sale on the entire site and traffic volume was already way above normal. If somebody missed a digit on an item next weekend, I'd be amazed if half as many got sold in the same time frame. Now, even if they have a disclaimer you can find if you go hunting on their website, they've gotten a lot of people excited about getting an awesome deal. I, for one, am not going to get angry if I don't get the cages I ordered, because I recognized it as a mistake the moment I saw it, but thought I'd take a chance anyway. Not everyone else who ordered knew that it was priced in error, and they'll very likely take a hit by way of angry customers as a result. Will they lose as much that way as they would have by actually filling the orders? There's no telling.
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Re: large exo-terra $25??!!
got an email saying its in progress? anyone else get this?
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large exo-terra $25??!!
Quote:
Originally Posted by Tannerrrtx
got an email saying its in progress? anyone else get this?
I got that too... Wonder what it means... ??????
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Re: large exo-terra $25??!!
Quote:
Originally Posted by SaintTawny
I understand that PetCo is being reasonable and reserves the right to cancel the orders, except for two majorly glaring problems. One, they found out pretty quickly that there was an error, some time around 8PM on 6/23 people were saying how they had called Petco and were being told they were aware of the mistake, yet it hung around on the website for AT LEAST 24 hours longer, and people were still able to successfully place orders at that price. Two, this was a MAJOR sale weekend for Petco. They do this sale every year about this time, so the only reason 10k of these things were ordered was because they were advertising a sale on the entire site and traffic volume was already way above normal. If somebody missed a digit on an item next weekend, I'd be amazed if half as many got sold in the same time frame. Now, even if they have a disclaimer you can find if you go hunting on their website, they've gotten a lot of people excited about getting an awesome deal. I, for one, am not going to get angry if I don't get the cages I ordered, because I recognized it as a mistake the moment I saw it, but thought I'd take a chance anyway. Not everyone else who ordered knew that it was priced in error, and they'll very likely take a hit by way of angry customers as a result. Will they lose as much that way as they would have by actually filling the orders? There's no telling.
No hunting necessary. There's a link to their pricing policy right there on their home page. You have the right attitude. Everyone knew it was an error. If it worked out great, if not, oh well. To get angry and file complaints with the BBB is absurd. These things happen all the time. This should not be a surprise to anyone. :confusd:
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large exo-terra $25??!!
I'm only getting angry now because they won't refund my money :/
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large exo-terra $25??!!
I got through!!
If you used PayPal, you need to call them.
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they must have caught on, because now it says its from 50 dollars to 299 dollars
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Re: large exo-terra $25??!!
Quote:
Originally Posted by 3skulls
I got through!!
If you used PayPal, you need to call them.
Do I call PayPal or Petco?
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large exo-terra $25??!!
Quote:
Originally Posted by toyota89
Do I call PayPal or Petco?
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Petco
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large exo-terra $25??!!
Call PetCo
They acted like my money was in limbo and I would have not got it if I did t call.
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Re: large exo-terra $25??!!
Quote:
Originally Posted by kameo37
before they realize their mistake!!
Anyone who ordered these after reading the FIRST POST in this thread is a predator taking advantage of someone's mistake to cost a business money.
Sure, free or cheap stuff is great.. but buying these cages when it is OBVIOUSLY a mistake and being priced well below-cost, and then getting upset when orders are cancelled, just doesn't seem ethical.
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Re: large exo-terra $25??!!
Maybe, just maybe the whole thing was a scheme by Petco and its turned around in their favor....they purposely made the "price error" knowing people would go nuts over it, and then when refund time comes, BOOM. They go, "what money"? :sly:
.....knowing some of the impatient people would give up on the "refund delay"...
sent from my incubator
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