Getting really nervous.

Every rack I have ordered from them has taken over 6 months to get. My last order was closer to 8 months. AP has had this problem for years now. They do make a great product but you would think after all this time if the demand is that high they would have grown the business to be able to support the demand.

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Originally Posted by jbrumley4201

Every rack I have ordered from them has taken over 6 months to get. My last order was closer to 8 months. AP has had this problem for years now. They do make a great product but you would think after all this time if the demand is that high they would have grown the business to be able to support the demand.

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Things are never done right unless you do them yourself. I do ALL my own paving. It takes 1 try hiring a bunch of people to realize that. Id rather wait a year to have a enclosure that lasts a life time.


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Myself and my bf's dad ordered plenty of caging and I've ordered 2 racks (quickship items normally) and they've all been within the 10-12 week time frame with one exception that had a 3 week delay. Guess we've been lucky! I do always order way ahead of time because I've heard all these horror stories about huge delays. Small company with tons of demand. most small cage companies I've ordered from have long lead times.

I hope they get it sorted and shipped out for you ASAP!
I would be disappointed being told it's going to ship and it still doesn't, I'd rather just hear 'i'll be XX more weeks'

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Originally Posted by CALM Pythons

Things are never done right unless you do them yourself. I do ALL my own paving. It takes 1 try hiring a bunch of people to realize that. Id rather wait a year to have a enclosure that lasts a life time.


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+1

Until you have been in business yourself, especially manufacturing and repairs; employees can cost you much more than they produce, then you can judge.

Neodesha > AP [emoji6]

I got a email today from AP 2 weeks.

I am going through the same exact worries right now. I paid for my cage on July 6th (custom T10, with Pro Plastics RHP) It's getting colder over here (I live in the Chicagoland area), and I would also like for my enclosure to get here before it gets cold cold! We have such brutal winters, and my house is not the most reliably warm (old, drafty, old furnace).

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Originally Posted by JRLongton

I paid for a T8 on July 2, and it just arrived last week. That's a wait of nearly three months from payment to delivery.

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This gives me hope, since I ordered mine 4 days later, but also worry if mine doesn't show up soon! JRLongton, was your cage custom with RHP?

Meanwhile, to compensate for the cold, I have upped the nightlight to 75 watts instead of 50 watts, and I cover half the cage with a damp towel (also use belly heat). He stays in a room middle room with the door closed at all times. I have been able to keep a relatively consistent ambient temperature, but I want him to settle in to his new warm enclosure before he does the hibernate-y, no eating, sleeping practically 24 hours a day like he's shedding thing he did for 2 months last winter.

I, too, am understanding of delays, and stuff happening behind the scenes that customers don't know about, but I wish they would overestimate the time it takes, rather than underestimate. I ordered in July with the understanding that it would get to me right before it got cold. Also, I called and left a voicemail last week, sent and email, and have called multiple times since, and have heard nothing. I think they are probably stretched pretty thin, but I can't help but to feel a little disheartened when I've been waiting over a week to get a returned phone call.

I have a feeling quite a few of us are in the same boat. https://ci5.googleusercontent.com/pr...icon_tears.gif



Note: I know that they were at Tinley Park Reptile Expo last year, and I'm thinking they will be there this year, again. That will be next weekend, so it might be another reason for the delays right now.

Im sorry a lot of you first time PVC buyers are having a longer than normal wait. Like I said I wait a fee months eachtime and all I can say js your going to be So Happy you waited once you get them. You will also do like me and now order WAAAAAAH ahead of time when your get another hahahaha. Cant wait to help answer all your questions when you set them up!! They are a great small family business. They are honest hard working people and they will never grow their business. They are not i interested in doing that. They love what they do. Good things come to those who wait :)


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Man idk I got it and it's all scratched up. And there are broken pieces. I emailed them about it and haven't heard from them yet it's been a few days.

I'm trying to go ahead and put it together. When you pay this kind of money for something you want it done right not be all scratched up etc.

I tried to buff it out and the scratches aren't coming out.

I'm making a YouTube video about it to post on my channel of the scratches and the broken pieces. The broken or cracked I should say pieces are probably fed X's fault. But the communication is garbage.

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Originally Posted by zina10

I may be in the minority, but I'll just say this. This is not cool !

6 month? And being given a new date 4 times and every single time there is yet another delay / excuse ? Even a good product is only as good as the customer service.

This is not a new thing. At this point they should simply tell it as it is. Just double the expected wait time. If it comes a bit earlier then that, bonus !!! But to continue giving those dates/times only to end up taking twice that long, that is just bad business practice and I for one have no patience for this. I find that deceptive. Most people will not cancel once they have ordered, so they will just wait twice as long as they should have.

Even now people are being told it "should/could" take until the beginning of next month. Granted, most people realize that is not going to happen, but what about the many people that do not? That paid in good faith and now have to keep emailing, waiting, hoping, worrying?

There is a EASY fix for that. Be truthful on your website and when you talk to people. Tell them it may take half a year or even longer. Yes, you WILL loose customers. But I would rather be honest and have less customers then to be known for telling tales on turn around time.

just my 2 cents

ps. If I had one customer that has been waiting for 6 month (no custom item either) and I've already strung them along more then 4 times, you'd bet I'd be putting in some night time hours and get that thing out!!

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Thank you!!!