Ball Python Shipment arrived...PLEASE HELP

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Originally Posted by Craigaria

I have a company and believe me, when there is a fire, I am the one that puts it out. I have a roofing company. If a customer calls and says they have a leak I call them immediately. Many times I have tarped a roof, in the rain, in the middle of the night. That is just part of customer service. I have nothing against Brian. I love watching his videos and admire the business he has built. I also know that we have only heard one side of the story. If the op was lying, I would have already been on here defending myself. I know Brian is very busy, but I'm sure he cares about the reputation of HIS company. All I'm saying is I would have put this fire out 10 days ago, before it turned into a BOI like thread...

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Even in the best of conditions a reptile can still be delivered ill or dead. Although it's not recommended to ship in cold weather I know it is done and can be done successfully if handled properly. There is always a risk in shipping live animals even if done with the best possible care. The animal arrived in poor condition but I don't think that is were they went wrong. Many things can go wrong within a company. It's how they handle/fix the error that reflects on them. Like you stated with your work, if something goes wrong it should be rectified quickly and properly. No matter how busy someone is they need to make time to fix a problem/complaint. Not doing so is were a company goes wrong. Having issues won't necessarily give your company a bad name, but not handling them properly will.

I don't understand the "show price" mentality... The prices at shows are low for impulse buys. How many people (including myself) bought a snake at a show just because it was an amazingly cheap price?

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Originally Posted by Misha

I don't understand the "show price" mentality... The prices at shows are low for impulse buys. How many people (including myself) bought a snake at a show just because it was an amazingly cheap price?

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What prices are you comparing them to that they are amazingly cheap at a show? Any show I have been to always just have breeder prices because it is breeders selling their product. I would love to go to a show where the breeders are underselling their own product but I have not seen that at shows I have been to. They are always cheaper then pet stores but breeder prices always are in expos or not.

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Originally Posted by van_garret2000

What prices are you comparing them to that they are amazingly cheap at a show? Any show I have been to always just have breeder prices because it is breeders selling their product. I would love to go to a show where the breeders are underselling their own product but I have not seen that at shows I have been to. They are always cheaper then pet stores but breeder prices anyways are in expos or not.

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Breeders undersell at reptile shows all the time. Most breeders rather sell their animals and make a small amount of money than take that animal back home. My last show was Los Angeles Reptile Expo and prices there were almost wholesale.


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Originally Posted by PitOnTheProwl

My prices will never drop to undercut on quality animals.................

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I don't think they should. :) I was just mentioning the average prices I have been seeing around my area.

I think this thread has done all it's going to do. If Brian ever wants to comment on it, he can contact me and I'll reopen it for him. Or, if the OP has any significant updates they wants to include that can't be accomplished with a fresh thread, I'll open it for them as well.

If y'all want to continue discussing specific prices and show vs retail or whatever...feel free to start a fresh thread.