Boaphile still waiting.

Hey all, :)

Has anyone ordered from Boaphile in the last few months. I ordered my Rack Feb 12th and still have not received it yet :(. I was just wondering if anyone else is still waiting or might have already got there order before mine. I know Boaphile doesn't have the best Customer service in the world I think I sent like 8 emails over the past few months still no response and called phone just rings.. Hoping to get it soon getting ready to move in a few months. And been looking forward to building my collection up..

Thanks all

Corey

That's boaphile for you... If it makes you feel any better, I just got my Animal Plastics order last week and it was placed Feb 6th, but at least they returned my emails :P

Hope you get it soon, or at least hear something.

I figured lol :) hey atleast you got emails back. I got my T3 from AP they said 4 to 8 weeks was finished in that amount of time. I know Boaphile says 4-8 weeks .. just makes me nervous and this wait is torture. I am hoping soon just seems a little long. I know it will be worth it when it gets here if he didn't loose my order lol.

Last fall I sent a few emails and haven't heard back so I took my business to Animal Plastics. Going into AP I knew they were built to order, but at least I get a live person when I call! I live in MN and have not heard great things about Boaphile's service or shipping from most everyone who has ordered from him. From what I understand he's a one man band who makes one model for a week or two, makes another model the next, ad nasueum. Good products, but it's his own fault for bad reviews since he refuses to address production and service issues.

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Originally Posted by Willie76

Last fall I sent a few emails and haven't heard back so I took my business to Animal Plastics. I live in MN and have not heard great things about Boaphile's service or shipping from most everyone who has ordered from him. From what I understand he's a one man band who makes one model for a week or two, makes another model the next, ad nasueum. Good products, but it's his own fault for bad reviews since he refuses to address production and service issues.

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Should of went AP :( idk should atleast take a hour of your day and atleast let your customers know that you have there order. Not really comfortable spending 399$ on a product back in Feb and not hearing anything back esp if I am moving locations in a few months.

got a hold of jeff at boaphile a week or two ago after a few tries, and it was a less than pleasant experience. imo, AP>boaphile. 4 months is a long time to be waiting on a rack, especially without hearing back from the person who gladly took hundreds of your dollars. hope you get some reassurance soon.

That is a very long time. I think my order took about a month to arrive (this was a few years ago). That's pretty messed up they aren't getting back to you especially since it's been several months

I gave Boaphile enough money before I gave up.
I'm fine with wait times when they are up front about it. It's when they won't answer you after they have your money.

That's when I find a new company.

Animal Plastics is 9 weeks out right now.

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Originally Posted by creepin

got a hold of jeff at boaphile a week or two ago after a few tries, and it was a less than pleasant experience. imo, AP>boaphile. 4 months is a long time to be waiting on a rack, especially without hearing back from the person who gladly took hundreds of your dollars. hope you get some reassurance soon.

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That's what I hear. I even tracked him down on the redtailboas forums and sent a pm today. to get ahold of him I mean I know he is a one man team. I work nights during the week so its hard for me to get ahold of him during the day because I am sleeping the day away like a vampire and when I do try to call just rings. I respected the fact that it takes a few months to ship I didn't start becoming annoying in emails till this months because just 4 months is to long . AP was great when I got my t3 enclosure from them it took 2 months but they emailed me back and also offered to install my heat panel that ordered from reptile basics if I had the panel shipped to them was a great experience. Just don't feel like I should have to hunt someone down for a product IDC if it takes you a year to build it. just let me know your working on it at least and you have my order and didn't loose it. I am new to the hobby a year ago I got my first BP he's doing great but looking to build my collection and hopefully start breeding in a few years. but this wait in slowing everything down I have passed up a lot of good deals on Ball pythons over the past few months.

don't worry. i found him. ;)
http://www.youtube.com/watch?v=pHdlwYlISXg

that was his last youtube video.. lol