Quote Originally Posted by pandp View Post
Twisted...Have you reached out to your Account Exec/Sales Rep, whatever they call themselves? If you can find his/her name and reach out to them, they might be able to touch base on your behalf with the legal dept. Mine really helped out and I sent a glowing thank you to her supervisor because I was seriously thinking of getting out of the process until I talked to her.
Yeah, I sent her a follow-up mail on Friday and I got this response:

"...I have submitted a request to get you a refund on your Test Packages. I am still awaiting your Waiver from the Legal Department. Hopefully I will get it later today as I have no control over how quickly they process these requests...."

Needless to say, I'm...impatiently waiting.