Thank you all for the replies, a person with Morph Market got in touch with me asap and answered every question I had and more in a span of two hours. I am getting my ball from them and very happy woth how quickly they got with me. I took time off work for the snake to arrive which was why I was dissapointed when suddenly I got no response from BHB, but these other folks have been very great with helping me out. I appreciate all the replies!