Hi Everyone,

I've had my Helix running on my enclosure for 5 months now and had no issues until last night. I noticed the "red" check system light was on and then noticed that my accurites registered a 100 degree temp at some point during that day - needless to say I paniced.

It was late in the evening and I couldn't reach the mfg to ask them about it - I do have the instructions sheet for troubleshooting but it wasn't much help. The error code I got was EE-E3, can anyone help out with this.

I lowered my temp setting on the Helix to avoid it overheating my snake enclosure again thru the night - I managed to get the temp to stay at 90 hot side/80 cool side but am very concerned about this error message. I even unplugged the unit and reset everything but the "red" error message stays on.

Please help!!!!

Thanks.