i dont wanna sound like a na-sayer but as far as temps n over all climate control they could very well have thermostats and other monitors set up with probes ... and a far as traffic goes is it that different from a busy pet store or zoo for that matter ??... the ine thing u should have done was complain to the owner manager and threatin to call the humain society or what ever the proper athorities would be- only after you get ur food ofcourse lol ... i dont think this classifies as abuse but thanks for bringing it forward... and at the very least call the health board having live animals ina resturant has got to be borderline violations