Welcome to the world of ball python keeping. Here's a few threads to read over that should be of great help to you.

http://www.ball-pythons.net/modules/...warticle&id=59

http://www.ball-pythons.net/forums/s...ad.php?t=28794

http://www.ball-pythons.net/forums/s...ad.php?t=74290

It's not that uncommon to see poor sheds in the winter months when fighting the naturally dry air is a problem for most folks that don't have a dedicated snake room. You'll soon figure out though the little tricks to keeping your particular snake enclosure in the right ranges to help your little scaley buddy have nicer sheds. Don't forget to use our search engine as well to look up posts from our membership on the things they've done to help accomplish that.