I love big cheese rodent factory. I live in texas and am only about 20 minutes away from there. I have never had a problem with them and all the snake owners i know around here all go to the big cheese rodent factory. They take good care of there rats and feed them extra nutrition so it is extra healthy for your snake. I LOVE BIG CHEESE RODENT FACTORY! I highly suggest you try them one more time before you give them up.