Thank you for the response. We have only been soaking it for the past 3 days. We do have a humid hide like you described. The other ones they provided it with is a half log and a piece of branch resting on the side of the tank with fake leaves on it. Until I get the snake I cant do much about the setup, other than what I have gotten them to do which is change the substrate and add the humid hide and bigger water dish.

how do I find a good vet? The one they said they took it to is obviously not a good one. What is a good way to boost humidity?

Again I thank you for your response!