Do you have a camera to take a picture of the snake? It might help!
Also, lots of times some adjustment to the environment is really helpful for the snake. Can you describe your set-up? I'm wondering about things like what you have for a heat source, thermostat, temps on the warm and cool sides, tank or tub or reptile cage, what you're using to measure your temps and humidity, blah blah blah....

Some background like the above is usually really helpful for all of us so that we can give you the best possible help we know how to give