I have dealt with Reptile Basics many times and really like them. They have great customer service, and I have received all of my racks / cages very quickly. I have noticed, on the other hand, that they recently raised their prices pretty substantially. I was going to buy a rack a few days ago that used to be $235 shipped, and the price is not $270 shipped plus they wanted an extra $20 for belly heat, which was included in the price before... I decided against it.

I have only dealt with Boaphile once. I bought two videos from them. I sent payment and did not receive the videos. I called approximately three weeks to a month later, and they told me that they were sorry, but that he forgot and would get them to me right away. The videos arrived within the week.