A friend of mine recently entirely revamped a store, doubled their profit (from 200,000 a year to 400,000), and did everything possible to make the store a force to be reckoned with...

He got a nice bonus, but only an extra two grand a year, and that was after two years of working 6 days a week and managing 10 staff.

So it may all look good on paper, but it may not be the best for the front liners. Even if they are exceptional.

Bruce