Yea... that is usually the information you get from pet stores. I'd take a look at the caresheet on this forum and really take a good look at what the petstore set you up with.
If you give details of your set up (temps, humidity, etc) the people on here can give you some really great advice.
Here is the caresheet link - http://www.ball-pythons.net/modules/...warticle&id=59