I got an email from David yesterday stating that the credit was processed and should appear on my CC within 72 hours. I'm keeping my eyes peeled for the credit and hope it's here before 11/14.....then unfortunately the claim has to go in on my CC.

It was a good concept and had they stayed with fed ex I would have considered continuing to do business (even with the charging fiasco) for the sake of the discount. But with the switch to UPS I'm going back to the fed ex certified route (it's 20 miles closer to my fed ex hub than my UPS hub)