Quote Originally Posted by Golden Gate Geckos View Post
Well, since I cannot even see the thread on Fauna about Reptster, I don't know what's going on or being said over there. I have been overall very happy with the Reptster/FedEx service, and have saved quite a lot of money which I can pass on to my customers. But, I will say that I have shipped using Reptster about a dozen times, and only had 1 issue with FedEx not delivering the package the next day. I called David at Reptster, and he told me he would issue a refund.

Then, I had another problem with Reptster where my account got charged twice for the same shipment. Again, I called David at Reptster and was told my account would be credited.

In both cases, my account did not get credited. After over a month, I posted on the Reptster Forum about it, and got a call the following morning from David. My account was credited and he issued me a check for the double charge as he promised.

My only concern now is, that Reptster pulled the plug on offering the FedEx service without notifying the members, and did not have a solid plan in place to provide UPS service ahead of time. I had shipments ready to go, and this left me and my customers high-and-dry. I lost a considerable amount of money in shipping costs using my own UPS account after I had already collected the shippings charges from my customers based on the Reptster amount.

It seems to me that Gerry (Sscales) who is moderating the Reptster Forum is having to be David's fall guy and taking all the brunt of the members questions and frustrations. David has not even made an effort to post any communication with his customers/members. IMO, having little regard for his members this is not the way to conduct business.
Well, many more complaints have come up.

Originally Posted by btaylor
As a matter of fact it's looking like we're going to take it on the chin from ol Dave too...Long story short - We had a Reptile Radio table at Daytona...I had to leave by noon on Sunday to drive home...Larry left later Sunday afternoon to catch his flight home...We wanted to leave our banner up all day Sunday so David said he would ship our banner and banner stand to us...Guess what? Still haven't got our banner and stand...So we're out around $500 - I guess that's the punishment we get from Reptster for doing the right thing and ending our support..

I don't know whose fault this whole fedex thing is. I would just like to be able to get my money back for the two shipments that I printed labels out for on the morning that the fedex account was apparently deleted 10/27. I went to fedex later that day to drop them off and the packages were refused. One shipment cost me $45.99 and the other was $48.49. The charge went through on my card on 10/30. Since then my calls have gone unanswered, and the voice mail is apparently full.
I have the same issue and have left unanswered voicemails and sent numerous emails.

Unfortunately when it gets near the 30 day mark from the date of the charge I will have to file a fraudulent claim on my credit card to ensure I get reimbursed.

Can I also please be added to the list of people wanting reimbursed and wanting to be contacted immediately please.
Name: John Dague (JD Constriction)
Fed Ex Tracking ID: 796090764368
Reptster Shipping ID: 2547
Date of Charge: 10/14/08
Amount of Charge: $71.03

Date of first phone call: 10/17 (talked with David)
Date of first email: 10/17 (as instructed)

Date of 2nd email: 10/28

Date of 2nd phone call: 11/3

Date of 3rd and final email: 11/8

Filing CC fraud claim: 11/10

Most credit cards give 30 or 60 days for you to file a fraudulent claim on a charge. My approach and suggestion is that if you do not see a credit on your statement before the 30 or 60 day window (mine is 30 days) then to file a fraud claim. (note, this is even if you have been told by repster that it is in process).

This is the only way to protect the customer 100% from having to pay the charge.

Thanks,
John Dague
JD Constriction LLC
www.jdconstriction.com
MiamiExotics

We are still owed about $300.00 from reptster when they started. You were able to print labels, but were charged for them even if they did not go out. It was supposed to be resolved MONTHS ago, and still nothing. Lots of check promises and nothing. Oh well, was a phenomenal idea, worked great, but the small technicalities have not been fixed. I really think one day it will be up and running with whichever carrier, just not anytime soon. Hopefully everyones problems will be resolved??