There are some Petstore chains that just plain suck. I had an issue where I was trying to find frozen feeders, and I was directed to the "Reptile expert" or so they called him. I asked if they had frozen Mice Hoppers, and his reply was "What are Hoppers?" I then stared at him for about 10 seconds without saying anything, and just thinking "This is their Reptile Expert!?" then I just turned around and walked out, never to return! I also walked into a diff pet store and seen some guy I knew from a Local Car lube shop, now working in the pet store selling puppies as a second job. Customers where grilling him with questions and he had difficulty answering 80% of them. WTH is that?

I find most Pirvately owned shops are much better. (But not Perfect). I now feed live due to the low quality of frozen in my area. One shop will spend 30 mins or more (or until I was happy with the selection) picking out the best sized meal to make sure it is not too big or too small.. I tip my hat to shops like this.

just my $0.02