I honestly have no idea what the temps/humidity are. she is using a heat pad and its a 10 gal, but she only has one hide on the warm side, and she doesnt have anything to measure humidity or temperature. also she does not have a thermostat. I have tried numerous times to help her with those details, but since I havent had snakes as long as her, she just gets snippy about it. in her other ball pythons' tanks she has dial thermometers/hygrometers and only one hide per tank....
It sounds like she needs to brush up on her husbandry. Did you refer her here?