My mechanic is right next door to my office... and he is like you said... always willing to go the extra mile to take care of you. On christmas I always stop by with a case of beer for the 3 guys in the shop and that seems to be a good thank you for their help. It is always received with a smile. There has been a couple times where I was in a bind (keys locked in, blown elctric relays) and he has come through for me with no charge. Not to mention since I work next door...He is willing to do work an d let me pay him when I can. I would say yes... I think they appreciate the small gestures of gratitude.