Quote Originally Posted by PythonWallace View Post
You would think that Fedex would replace your stuff if they had it in a truck that burst into flames.
At work we had a customer that ordered $100,000 part and somehow the box opened and the part was lost via UPS. When a package is damaged at UPS it is all documented so UPS admitted fault. Unfortunately, UPS only insures a package for $100 unless the buyer buys additional insurance. Fedex is very similar. I don't work in the sales department so I was shocked to learn this.

Anytime you have something shipped make sure to sped the extra few bucks on additional insurance if it's over $100. Also, Fedex will not guarantee animals at all.

Now, if the $100,000 part mentioned above would have been say a $500 part, my company would have sent the customer a replacement just to keep the customer satisfied and that is the general practice of most large companies. This customer will have to rely on his business insurance to sort out the loss and from what I understand the business insurance will pay .50 on the dollar.