Repster Shipping Feedback

[broadude]

Reading though the posts on Fauna was educational to say the least. I learned a lot that I didn't know previously. I have never used Reptster's shipping services and based on the fact that David never responded, never provided any evidence to support his side, but was not above "whispering' into people's ears and using them as his "mouthpieces" he's no one that I would want to do business with.

But even if the above were incorrect, the main reason that I would not use his shipping (I am FedEx certified by the way) is because their security for credit cards seems weak or nonexistent. That by itself with someone having money problems is a BIG RED FLAG.

[karbogast]

This is really interesting because according to Reptster, you don't need to be certified. All you need to do is ship using their account. There are people using Reptster because they are NOT certified.

That is the thing that I was trying to bring to everyones attention. Reptster says you don't have to be certified, however the people that are actually shipping your reptiles, FEDEX, say that inorder to ship "live harmless reptiles" you must be a verified shipper period. That seems to contradict what Reptster has been marketing and until there is a clear cut and dry answer as to what agreement Reptster has with FEDEX regarding the shipping of live harmless reptiles by a third party I will play it safe and use my own account.

I also want to add that the FEDEX employee that wanted to refuse my shipment didn't care that I was shipping reptiles. He was more concerned with the lack of accountability with using a third party account and there being no way of verifing that a shipper had demonstrated the proper ability to pack the reptile properly. One of the main steps in getting certified through FEDEX is sending in a test box to be inspected and this makes them feel more comfortable about the possible liability issues that could arise from shipping herps. The fact that Reptster by passes this step could cause FEDEX to look less favorabley on wanting to ship reptiles. He also checked the account number on my Reptster shipping invoice and there was nothing about being able to ship live reptiles and that is how we got into the mess of finding my account and trying to prove that I was verified for live harmless reptiles.

Many may brush this off as running into one of those tools we all come across every now and then, however after my anger over the incident subsided I realized that the guy had some valid points. He also gave me much more detail on FEDEX policy toward third party accounts than Dave Young could give me regarding Reptsters agreement with FEDEX. When I asked Dave what to do next time I had to go in there with a shippment he told me to go to another place or wait till UPS was on board. I was actually looking for some type of document to show the FEDEX dude that shipping through reptster is legit and that he would have to honor it just like it is my own account. That didn't happen so for me reptster isn't an option.

I want to restate that I am not saying don't use reptster. I am just sharing my personal experience like the OP asked, it just happens to be a more negative experience than others have had said. For what it is worth Dave Young has been cool to talk to on the phone, but there are some things that need to be ironed out before I use the service again.

[RoyalGuardian]

I have been having a horrible time with Fedex. My 75 gram baby normal(spider sibling) female was supposed to arrive at 10:30 this morning via priority overnight... BULL! Fedex lost my snake(in the box) and can't seem to find her. they say she is on a truck somewhere I am totally ready for this nightmare to be over... I just want my girl home!!! Not only am I in complete horror, the lady I called at fedex said that it might be here in the next 2-3 days!! When I called back I got another lady and she was really rude!! She told me to stop calling and that they couldn't do anything about it and to just sit tight and wait! By this time I was IRATE! this is an animal! not a letter, or an ipod, or even a christmas present. This is a living breathing BABY animal who is stressed out the wazoo god only knows where.... I don't care if aliens have made a nest in the fedex distribution station I WANT MY BABY!!!

[jglass38]

I need clarification on this accusation.

Jamie, David says you're the first one to successfully steal boxes from him.

You say you were just poking around trying to get a quote.

Was this when the boxes were free that they were sent out to you? That's not theft...you can't really steal something that's free can you?

or was it when the boxes/accessories started being charged? If so....you didn't pay because you were trying to get a quote - sooooo why were boxes shipped to you when they didn't receive payment? If that's the case, then it sounds like the software had a glitch of some sort. If it's a glitch - it's YOUR fault? YOU get banned?

Sounds more like someone getting dumped..

"I'm breaking up with you"

"You can't break up with me...I just broke up with you"

Haha..Good stuff Nate!

I got the boxes right in the beginning when they were free. I didn't even mean to request them. Click a button and it said your free boxes are on the way.

So...I'm a deadbeat for a few bucks worth of shipping boxes and David is still a deadbeat for $750 worth of advertising.

[littleindiangirl]

I have been having a horrible time with Fedex. My 75 gram baby normal(spider sibling) female was supposed to arrive at 10:30 this morning via priority overnight... BULL! Fedex lost my snake(in the box) and can't seem to find her. they say she is on a truck somewhere I am totally ready for this nightmare to be over... I just want my girl home!!! Not only am I in complete horror, the lady I called at fedex said that it might be here in the next 2-3 days!! When I called back I got another lady and she was really rude!! She told me to stop calling and that they couldn't do anything about it and to just sit tight and wait! By this time I was IRATE! this is an animal! not a letter, or an ipod, or even a christmas present. This is a living breathing BABY animal who is stressed out the wazoo god only knows where.... I don't care if aliens have made a nest in the fedex distribution station I WANT MY BABY!!!

Is this in connection with Reptster and their service.? Just curious... This thread is about Reptster...

[stangs13]

Haha..Good stuff Nate!

I got the boxes right in the beginning when they were free. I didn't even mean to request them. Click a button and it said your free boxes are on the way.

So...I'm a deadbeat for a few bucks worth of shipping boxes and David is still a deadbeat for $750 worth of advertising.

Thats what hapend to me.. I clicked the button on accident and i got a boxes but they canceled them...then the next time i got a box without even clicking a button...but they let me keep the box and not pay anything...

[7serpents]

Is this in connection with Reptster and their service.? Just curious... This thread is about Reptster...

Fedex...

[LGL]

I shipped a pair of snakes out using Reptster yesterday. I was kind of nervous after reading that multiple people have been having poor experiences with David lately. I'm really glad because everything went perfectly. The system was pretty easy to use, and the shipping was definitely less expensive than it normally is. The Fed-Ex people were totally fine with the snakes and said that they'd hand deliver the box to the driver to make sure that it got on the truck. The snakes arrived there fine this morning (about half an hour early). I had a very positive experience with Reptster and Fed-Ex and I'll be using Reptster in the future (based on my experience with Reptster).

[FloridaHogs]

Well, I need to ship out some animal tomorrow and thought I would see how much reptster would save me.....big total of $10. Not much of a savings IMO for the hassle. With FedEx all my customer addresses are saved for future use and refrence, I don't see that with Reptster.....not sure I will change.

[Spaniard]

Seeing as how Dave Young never bothered to post in the BOI I have decided to not use his Reptster services. Just wanted to give an update since I was originally convinced to use them. I can't respect someone or their integrity after 253 pages on the BOI without any response to address the concerns presented.